ServiceNow Systems Engineer

Minimum Clearance Required

Secret

Responsibilities

ISYS Technologies delivers emerging technology solutions through our diverse and talented employees who are dedicated to our customers’ success. We empower our teams, contribute to our country and operate responsibly. We are a reputable award-winning WOSB providing Engineering and Enterprise Information Technology (EIT) services to the Federal government.  Headquartered in Colorado, ISYS serves key national customers throughout the United States with a presence in more than 16 states.

 

• Collaborate with process owner(s), ServiceNow technical leads, and a variety of process stakeholders.
• Data gathering, Requirements Definition, Use Case Development, Gap Analysis, Functional Specification, Test Plans, and Design Specification with ServiceNow
• Develop business process maps using a standard methodology and toolset with ServiceNow
• Support the creation of systems engineering documents and diagrams to support Process development
• Provide measurable input to new solutions, processes, or standards in order to achieve functional/project objectives.
• Collecting metrics for tracking and reporting process workflows, usage, and status throughout the development lifecycle of the implementation
• Collaborating with colleagues to monitor and report technical variances; facilitating resolution of technical issues that adversely impact successful product delivery
• Continuously monitor, identify risks, and risk mitigations and capture team performance reports
• Quickly adapt to customer dynamic environment and adopt their processes and foster innovative ideas 
• Employing SE approach for systems planning, design, execution, and sustainment.
• Assisting in defining processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility.
• Adopt to new ways of working, socializing, and collaborating with stakeholders and understanding their business goals
• Execution of engineering activities, requirements analysis, implementation planning, third party coordination, integration and test, documentation, deployment, and system assessment.
• Support the design and implementation of test cases and testing framework for the instantiation of infrastructure as code in environment to verify the quality of deployed code
• Asking questions & raising concerns as soon as possible without being prompted
• Employing exceptional problem-solving skills.

Qualifications

• Bachelor’s degree and 4+ years of prior relevant experience. Experience may be accepted in lieu of a degree.
• Experience in Process Mapping and Lean Six Sigma.
• Active DoD Secret Security Clearance and ability to obtain a DoD Top Secret clearance.
• Excellent verbal and written communication skills and the ability to interact professionally
• with diverse teams, process owners, and subject matter experts.
• Experience conducting stakeholder interviews and facilitating stakeholder workshops
• Candidate should be well-versed in IT and IT business processes and lifecycles
• Candidate must have strong verbal and written communication skills, including technical writing for process and systems documentation, and have worked directly with customers and end users.
• Candidate needs to have worked at all levels of organization
• Candidate to be able to work with strict deadlines (45-day release schedules)
• Candidate should be able to travel periodically
• Candidate to have strong problem-solving skills
• Candidate needs to be able to develop training materials on processes as needed

Preferred Qualifications

• Experience and domain knowledge related to data processing
• Experience using agile process tools (Jira/Confluence/Atlassian Products)
• Experience supporting DoD requirements management tasks and using Visio or other modeling tools.
• Experience working in a matrixed team environment
• Experience working remotely to complete job assignment
• Experience working with ServiceNow

Essential Requirements:

• US Citizenship is required
• Secret

ISYS Technologies is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected Veteran status, or disability status.

 

In compliance with Colorado’s Equal Pay for Equal Work Act, the annual base salary range for this position is listed . Please note that the salary information is a general guideline only. ISYS Technolog