Data Analyst I- USAID (PPSM)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is looking for a qualified Data Analyst (Level I) to support our USAID customer. Are you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, improve organizational and human resource performance and establish a culture focused on adding business value? That is what the new generation of human resource transformation is all about.

Responsibilities:

As a Data Analyst for our federal sector client in the Human Capital group, you will: 

• Draw insights from operational data to identify patterns, bottlenecks, and trends of significance 
• Build dashboards and reports to conceptualize and visualize data trends and patterns 
• Maintain data across multiple systems and steps in the process 
• Provide detailed, data-driven analysis of HR activity timeliness, accuracy, and customer satisfaction 
• Advise managers at all levels of HR related issues including requirements, resources, work volume fluctuations, and problems impacting the organization 
• Apply your experience and knowledge in operations and technologies to drive day-to-day execution of operations, including engagement with customers, interaction with client business units, and management of service delivery performance 
• Advise and execute the strategies for service delivery to customers, including influencing timing, sequence of activities, optimal use of technology and data 
• Interact across HR and agency business units to understand and plan for customer needs 

• Escalate issues within the HR processes to team leads and clients as required, to ensure compliance with project performance metrics 
• Assist with other duties as requested

Location: Must be in commutable distance to DC USAID HQs.

Requirements

• 1 year of data analytics, reporting, and visualization experience using tools such as Excel/GoogleSheets, Tableau, Power BI, Cognos, etc. 
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future 
• Must be able to obtain and maintain the required client Facility Access
• Ability to work onsite in Washington, DC 
• Bachelor's degree required (or 4 additional years of experience)

Preferred: 

• Operations experience, preferably in a state, local, or federal government environment 
• Experience with ServiceNow, Python, and/or Qualtrics 
• Experience with customer service and problem solving
• Experience with client engagement and relationship building
• Knowledge of process and data flows and the ability to identify bottlenecks and suggest streamlining processes or data flows 
• Knowledge of Excel/Google Sheets to understand data insights, trends, and create visualizations to convey insights 

Clearance:

• Must be able to get a USAID Suitability Public Trust or Higher.
• US Citizen residing in the United States.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

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