Loss Prevention Store Support Associate

Description

Job Summary

The Loss Prevention Store Support position supports stores in the detection and apprehension of shoplifters using visual observation, working on the floor and security cameras. This individual will serve as a liaison to law enforcement. This position leads the store team in providing a secure environment for customers and associates. The LPS assists Store Directors in achieving business goals and objectives by creating an exceptional shopping experience while deterring theft. Provides excellent customer service. Maintains a safe and clean environment throughout the store.  

Responsibilities

• Adheres to established shoplifter and loss prevention SOP
• Detect and approach/apprehend shoplifters in with the use of standard visual practice and security cameras
• Greet and assist customers in various departments, providing product information and recommendations.
• Address customer inquiries and resolve issues promptly and courteously.
• Promotes a culture of honesty and integrity; maintains confidentiality 
• Provides prompt, courteous and knowledgeable service to internal and external customers 
• Participates in investigations and surveillance as assigned 
• Utilize security software to create video records of incidents requested by law enforcement and internal departments.
• Completes and distributes paperwork in an accurate and timely manner 
• Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed (e.g., police calls, etc.)
• Keeps aisles clean and clear from slip and trip hazards
• Promotes safety awareness and supports maintenance of a risk-free environment
• Participate in team meetings and training sessions to stay informed about store policies and procedures.
• Assist with special projects and events as needed.signed

Requirements

 Education And Experience (E = Essential D = Desired) 

• (E) High school degree or equivalent.
• (E) 2 years law enforcement/security experience.
• (D) 2 years retail experience

Knowledge, Skills, Abilities

• Observant
• Verbal Communication
• Sound Judgement
• Interpersonal skills
• Basic Computer Skills 
• Investigative/Analytical Skills
• Ability to respond appropriately to changes in direction or unexpected situations