Director, Product Management

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What will your job look like?

The Director, Product Management plays a key strategic role within the company’s organization and is accountable for the oversight and strategic management of the product development group at MTM. This position will lead a diverse portfolio of products. As a key leader, the Director, Product Management will be empowered to coach and mentor product owners to continually grow an understanding of industry needs, seek better outcomes, and challenge teams to focus on delivering innovative value to our clients and membership.

What you’ll do:

• Provide strategic alignment and coordination of product portfolio

• Work closely with Executive Leadership to educate leaders on the Product Life Cycle and align to the needs of the business

• Provide leadership and coaching to direct reports: Actively monitor work output of team to ensure value driven responses and outcomes, Set and manage performance goals and monthly KPI’s for team, Provides leadership, direction, coaching, feedback, and, where appropriate, discipline to and through subordinate team members, Accountable for creating, fostering, managing, and affecting a positive workplace which drives engagement and inclusion, Provide employee relations support back up as required by business needs

• Promote and deliver effective roadmaps throughout the organization and to our candidates, employees and vendors: Relationship building with business stakeholders and leadership, Understand value targeting and objective setting for strategic goals, Provide consultative coaching and guidance for product and service owners

• Drive the product development process in the organization: Define vision for product organization, Hire and measure talent in product organization, Regular measurement reporting, Take proper actions to close gaps, Continuous learner and evaluator of methods and tools to increase the effectiveness of the product team

• Drive the user experience and visual and interactive design of the product portfolio to the following outcomes: Utility, Ease of training and learning, Reliability, System acceptability and practical application of system

• Drive and deliver an outstanding customer experience for the MTM product suite: Align business stakeholders to CX strategy  and execution objectives, Participate in research exercises to provide leadership insight, Create best practices and communicate throughout the organization, Hold leaders accountable for the defined process

• Coach and mentor product owners to deliver against core customer value propositions and achieve MTM’s strategic and financial goals

• Represent product management in cross unit leadership negotiations

• Challenge team to seek innovative approaches to care and transportation

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D. equivalent

• Bachelor’s degree in Business, Computer Science, or related field, or equivalent experience

• 8+ years of industry or service experience or equivalent

• 6+ years of experience working with technical teams, or equivalent industry certifications/experience in product development/management

• Experience in handling sensitive/confidential information

Skills:

• Strong knowledge of product development methodologies

• Ability to network and professionally grow industry relationships

• Proven track record of innovation and product delivery

• Understand and believe in agile iterative development as a methodology for delivering software to market

• Proven ability to lead and mentor multiple direct reports

• Financial acumen necessary to comprehend P&L effects and overall business impacts and opportunities at a strategic level

• Business acumen to support vetting business cases

• Ability to present and manage up to executive level audiences

• Ability to lead data driven conversations and metric backed product rationalization initiatives

• Ability to prioritize, manage multiple tasks and projects, and meet deadlines in a fast pace env