Customer Service Representative

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

SUMMARY:

The CSR will manage all aspects of the Customer accounts assigned. They will answer requests, provide price quotation for aftermarket parts and projects, administer warranty and repair returns, confirm received orders, quote follow up, and support on time delivery of parts to assigned Customers. The CSR directly contributes to the success of the division by following up on the status of all activities and supporting different services to ensure that the overall objectives are met. The incumbent is responsible for the overall performance of customer accounts under his/her responsibility.

ROLE AND RESPONSIBILITIES

• Respond to assigned customer account requests.
• Respond to team/colleague accounts as backup when needed.
• Leads reporting meetings with management to report on progress, problems, and opportunities.
• Provide price quotations for aftermarket parts and projects.
• Work with Engineering and Purchasing on problem parts and communicate timeframe to Customer.
• Support Customer for order intake into system.
• Verify prices, delivery dates and shipment method.
• Work with various departments to ensure orders ship per schedule date and that On Time Delivery is met.
• Communicate to their assigned Customers if any issues prevent the order from shipping on time.
• Prepare open order reports for key Customers.
• Work with their assigned Customers to support requests on expedited material opportunity.
• Provide credit notes for customers in collaboration with finance and Managers.

Qualifications and requirements:

• Bachelor's Degree (Or a High School Diploma / GED with a minimum of 3-5 years’ experience in Customer Service or Equivalent Background)
• Advanced knowledge of all Microsoft Office applications; especially Excel.

Desired characteristics:

• Proven ability to effectively communicate at all levels
• Strong verbal and written communication skills
• Strong inter-personal skills
• Initiative
• Flexibility
• Problem analysis and problem-solving including decision making
• Planning and organizing and the ability to work to deadlines
• Experience using an ERP system (i.e., Oracle, SAP, etc.)

Relocation assistance may be provided if eligibility requirements are met.

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Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.