Program Manager, Digital Operations & Process Improvement - Medical Affairs

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At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
 

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.
 

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description
 

The Program Manager for Digital Operations & Process Improvement will be responsible for leading key Insights, Digital and Analytics initiatives to streamline and modernize business operations, focusing on efficiency, automation, and user experience. The Program Manager will collaborate with cross-functional teams to analyze current processes, identify opportunities for improvement, and design and execute end-to-end operations, automation and/or process improvement strategies to optimize digital workflows and enable data-driven decision-making for Medical Affairs.  

Key Responsibilities: 

• Support the operationalization of digital transformation strategies and digital, data and analytics governance forums to ensure organizational alignment and consistency 

• Collaborate with cross functional partners and internal stakeholders to ensure seamless delivery of digital engagement tactics within Global Medical Affairs 

• Identify high-impact opportunities for automation across various functions, focusing on areas with the greatest potential for cost reduction, accuracy, and speed. 

• Manage project teams and resources to deliver automation solutions from initiation through completion, ensuring compliance with quality standards, budget, and timeline requirements. 

• Conduct thorough analyses of existing processes to identify bottlenecks and opportunities for improvement.  

• Design and map end-to-end workflows, ensuring seamless integration with existing processes and systems and own those workflows for enabling seamless digital engagement with Medical Affairs stakeholders. 

• Support SOP design across digital, data, insights and analytics 

• Support user acceptance testing