VP, Global IT Infrastructure & Operations

Job Description:

Title:  VP, Global IT Infrastructure & Operations

Location:  Remote – USA or Canada

Reports to: Chief Technology Officer

The Role:

JD Power is seeking a transformational technology leader to serve as Vice President of Infrastructure, responsible for leading and modernizing the company’s global infrastructure organization. This role oversees approximately 150 employees across production technology operations, end-user technology, and enterprise systems.

JD Power is a Thoma Bravo portfolio company that has grown from $300 million to approximately $900 million in revenue through ten strategic acquisitions since 2019. The largest engineering groups—Autodata Solutions, Autovista Group, and Superior Integrated Solutions / Darwin Automotive—currently operate with separate leaders, organizational structures, development methodologies, tooling, and cultures. You will be responsible for unifying these disparate TechOps groups into a single, high-performing global organization.

This is a highly visible, enterprise-level role requiring deep expertise in infrastructure modernization, cloud and on-premises operations, and organizational transformation. You must be equally effective at setting strategic direction and driving day-to-day operational excellence. A proven track record of leading large-scale infrastructure teams, influencing executive decision-making, and delivering measurable business outcomes in complex, multi-entity environments is essential.

The Impact You Will Have in This Role:

As the VP, Global IT Infrastructure & Operations, you will be the driving force behind unifying and transforming JD Power’s global infrastructure into a modern, scalable, and operationally excellent function. By consolidating disparate TechOps groups, implementing standardized processes, and creating a culture of urgency and velocity, you will directly accelerate the company’s ability to deliver technology capabilities to market. Your work will establish the foundation for AI-enabled operations, drive top-line growth through increased engineering velocity, and deliver bottom-line efficiency through organizational optimization. You will provide executive leadership with full transparency into work in progress, release schedules, and capacity allocation—ensuring infrastructure is a strategic enabler rather than a bottleneck.

What You’ll Be Doing in This Role:

Infrastructure Transformation & Organizational Unification

• Unify TechOps Organizations: Consolidate the infrastructure teams across acquired entities into a single global function with consistent processes, tooling, titles, and culture.

• Drive Cultural Transformation: Instill a culture of urgency, ownership, and a bias toward action across all infrastructure teams globally, embracing AI-powered agentic workflows to accelerate velocity.

• Design Organizational Structure: Implement a structure that streamlines operations and optimizes for velocity, eliminating redundancies and establishing clear ownership, accountability, and escalation paths across approximately 150 employees.

• Build Talent Pipeline: Drive workforce planning, skills development, and talent acquisition to ensure the organization has the capabilities required for a modern, cloud-forward infrastructure environment.

Production Technology Operations

• Own Core Infrastructure: Operate and optimize on-premises and cloud data centers, networking, server and container virtualization, operating systems, databases, and L3 customer system support.

• Drive Cloud Modernization: Lead cloud migration and modernization initiatives, optimizing the balance between on-premises and cloud infrastructure for cost, performance, and reliability.

• Establish Operational Excellence: Define and enforce SLAs, incident management, disaster recovery, and business continuity standards across the entire infrastructure estate.

• Implement Observability & Automation: Deploy robust monitoring, observability, and automation to improve system reliability and reduce mean time to resolution.

Desktop Technology Operations & AI Enablement

• Manage End-User Technology: Oversee employee hardware lifecycle management, productivity software deployment, and L2 internal user support across a global workforce.

• Champion AI Adoption: Drive enterprise-wide adoption of AI-powered tools and agentic workflows across the infrastructure organization, creating a culture of velocity through intelligent automation.

• Evaluate Emerging Tools: Continuously asses