VP Customer Success

Less complexity. More dentistry. More impact.

At Videa, we help dental clinicians deliver better care to millions of patients through AI.

Oral health is health. Dentists are protectors of societal wellness. We build technology that enhances the moment of care, amplifies clinical expertise, and makes proactive oral healthcare the norm.

Thousands of clinicians rely on Videa every day. Your work here will be reflected in real practice, improving real patient outcomes. If you want to build something that matters, keep reading.

The Role

We’re looking for a VP of Customer Success to join the VideaHealth leadership team, owning customer success and account management. We are looking for a strategic, customer obsessed leader to shape the customer experience, drive successful adoption of our product suite and ensure customer satisfaction. Working closely with the CEO and CRO, you will lead a growing team focused on ensuring customer implementation, adoption, satisfaction, retention and account management.

This is not a maintenance role. It is a builder role. You will work alongside engineers, clinicians, operators, and AI scientists to solve practical problems for dental teams on the ground. You will help create the platform that replaces the patchwork of disconnected tools.

Key Responsibilities:

• Customer Success Strategy & Operations

  • Design and execute the end-to-end Customer Success strategy across enterprise DSOs and SMB customers, including onboarding, adoption, retention, and expansion.

  • Build scalable customer motions across segments with clear ownership models, lifecycle milestones, and engagement strategies.

  • Define segmentation, coverage models, and capacity planning to ensure the team can support rapid growth.

  Time-to-Value & Implementation Excellence

  • Ensure customers realize value quickly by optimizing onboarding and implementation processes.

  • Drive improvements in time-to-live, rollout velocity, and product adoption across customer environments.

  • Build repeatable playbooks for deploying Videa products across multi-location dental organizations.

  Adoption & Change Management

  • Lead adoption efforts across both executive stakeholders and frontline clinical users, ensuring the product becomes embedded in everyday workflows.

  • Help customers successfully introduce new tools into clinical and operational environments where change management is critical.

  Expansion & Revenue Growth

  • Partner closely with Sales and Product to drive cross-sell and expansion within the existing customer base.

  • Build programs that identify expansion opportunities based on product usage, customer outcomes, and organizational needs.

  • Support executive relationships within large accounts to unlock broader product adoption across organizations.

  Team & Organizational Leadership

  • Lead and develop a growing Customer Success and Account Management organization.

  • Define clear roles across implementation, customer success, and account management to ensure customers receive the right support at each stage of their lifecycle.

  • Create a high-performance team culture grounded in accountability, customer impact, and operational excellence.

  Executive Customer Engagement

  • Build strong relationships with key enterprise customers and executive stakeholders.

  • Lead strategic business reviews and executive engagement to align on value realization and long-term partnership.

  • Act as the voice of the customer internally, influencing product and company strategy.

What you Bring:

• Experience scaling Customer Success organizations in a rapidly growing SaaS company, ideally in the $20M–$100M ARR growth stage.

• Comfort building systems and processes in environments where not everything is fully defined.

• Experience managing both complex enterprise accounts and high-volume SMB customers.

• Strong understanding of the differences in engagement models, support needs, and lifecycle strategies across segments.

• Experience supporting organizations with centralized decision makers and distributed end users.

• Deep experience driving customer adoption and behavioral change, not just product deployment.

• Proven ability to help organizations successfully roll out new software within existing operational workflows.

• Experience supporting customers adopting mul