Associate Manager, Hospitality & Events

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Real Estate & Facility Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The position is responsible for the operational excellence for our events and the holistic guest experience including but not limited to: executive receptions, simple ELT events, multi-day team offsites, customer-facing events, partner events, and employee events, all with little oversight. 

This position will also be the main program owner for the Non-Profit event programs in San Francisco including event intake and qualifying event requests, conducting regular external-facing meetings & communication with nonprofit executives, and collaborating with global nonprofit event leads to ensure compliance with global requirements.

Additional Responsibilities:

• Support to complex ELT-level events
• Simple meeting support
• Strong customer service and executive interaction experience
• Understanding Salesforce brand and product positioning with the ability to ensure consistent, on-brand messaging
• Communicate regular event updates to management including Executive leadership
• Continuous improvement and maintaining distributed team documents and or playbooks for events
• Pre, onsite and post event logistical management
• Key Collaborator for G-Cal calendar management for internal event space
• Resolve event goals, create and track measurements and metrics including event surveys
• Co-manage external relationships (agencies, vendors) and work with internal teams; Sales, Real Estate creative team, Facilities, Employee Engagement, and Salesforce. Org and Office of Equality to support direct efforts and collaborate closely to develop and successfully implement programs
• Research and report creative event options and entertainment based on program format and budget
• New Hire Trailguide
• Will apply multiple tools: GCAL, Social Tables, the Salesforce ticketing system, Docusign, and Google products to document and lead event programs.

Qualifications

• 7 years successful event management experience planning customer centric events, in a B2B, high-tech, fast-paced environment
• Possess strong customer service experience; candidates with a solid events background and are highly personably and service focused
• Bachelor's degree or equivalent experience required
• Ability to handle multi projects at a given time w/a high level of expertise and skill with little oversight
• Experience with Non-Profit Events
• Ability to be consultative with clients looking to host events in our spaces and possess strong public speaking skills
• Experience in leading budgets, financial planning and tracking
• Excellent written and verbal communication and customer service skills, with the ability to proactively address client's needs
• Excellent problem-solving skills with ability to creatively negotiate demands
• Results-oriented, customer driven, organized with attention to detail
• Ability to assess and prioritize workload in a strict deadline oriented environment
• Ability to multi task many events and projects at one time
• Flourish with teamwork and overcoming obstacles
• Experience with on-line registration systems and reporting
• Roles are “in office” roles and operate Weekdays, Evenings, and Weekends, and adjusting hours to support as required.
• Strong executive presence respecting confidentiality and discretion

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that refl