Team Member - Medical Programs and Projects

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We’re focused on urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

Location: Bond Vet's Support Center in Chelsea, NY or Remote, plus 4 - 8 shifts per four-week block in clinic
Travel: 10%
Manager: Team Leader - Medical Programs + Projects / Renee McDougall - VP, Head of Medicine

About the Role:

At Bond Vet, we are passionate about pushing the boundaries of pet healthcare and redefining industry standards. We believe in innovation, creativity, and delivering exceptional value to our team, clients, and their beloved pets. Our commitment to excellence has led us to create a unique opportunity for a team member to contribute to our mission of developing groundbreaking solutions in pet healthcare.

As a team member on the Medical Operations Team, you will be an integral part of our dynamic team, working collaboratively to support the implementation of medical programs and projects that align with our company's strategic goals. You will have the opportunity to work closely with medical experts, field leaders, and other team members to ensure the success of our initiatives. Your responsibilities will involve contributing to operational and medical-focused programs, with an emphasis on supporting our operations team on strategic initiatives identified by our VP, Head of Medicine and our Operations leadership team.

As a Team Member - Medical Programs and Projects, you will also be spending 25-50% of your time spent as a DVM/licensed nurse in an assigned shift on the floor, this is in the spirit of connecting with our teams on the ground to find areas of opportunity and test the programs and projects success that are implemented.

What You’ll Do:

Program and Project Support:
● Collaborate with cross-functional teams to assist in planning, executing, and delivering various programs and projects, ensuring alignment with company goals.
● Contribute to individual projects, providing support throughout their lifecycle to ensure they meet or exceed client, pet, team and company needs.
● Participate in the management of various medical programs, including but not limited to Bond’s MADE New Graduates Program, AI scribing, the development of a Bond Vet surgical hub and spoke program, wellness care development, clinic flow, and development of Bond’s DVMs and support teams.
● Assist in monitoring the performance of each program/project, including tracking measurable KPIs and participating in efficiency and effectiveness reviews.
● Contribute to data-driven analysis efforts, utilizing available data to inform decision-making.

Innovation and Problem-Solving:
● Actively engage in fostering a culture of creativity and innovation within the team, offering ideas and solutions to address challenges in the pet healthcare industry.
● Collaborate with team members to brainstorm and contribute to innovative solutions that set us apart in the market.

Team Collaboration:
● Work effectively within a diverse team of medical leaders with varying backgrounds and expertise levels, contributing to a collaborative and growth-oriented environment.
● Seek guidance and support from mentors and coaches within the team to enhance your skills and knowledge.
● Support a high-performance culture within the team, working towards achieving project objectives.
● Collaborate with other members of the Medical Programs and Projects team, as well as Support Center Functions (Finance, People Team, Legal), to support project success.
● Participate in the implementation of effective project management practices, including planning,
execution, monitoring, and outcome control.

Business Acumen:
● Develop a basic understanding of the pet healthcare industry, market trends, and the competitive landscape.
● Assist in monitoring the financial health of the business and contribute to early interventions when necessary.
● Support team members in addressing financial aspects related to medical programs and projects.

Skill Development:
● Continuously expand your skill set, gaining knowledge in medical and operational disciplines to become a valuable contributor to the team.
● Stay updated on the latest advancements in veterinary medicine and operations to contribute to informed decision-making.

Medical Voice Incorporation:
● Act as a bridg