Social Security Specialist Associate

Location Address:

6160 Summit Dr N Brooklyn Center, MN 55430-2118

Date Posted:

February 10, 2026

Department:

81030649 Medical Eligible Services

Shift:

Day (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union-NCT

Weekend Rotation:

None

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

• 1.0 FTE (80 hours per two-week pay period)
• 8-hour day shifts
• No weekends

Job Description:

Reviews referrals for disability program eligibility, coordinates client appointments with Social Security staff, prepares application documentation, and acts as a liaison with the Social Security Administration. Key duties include detailed phone screenings, managing client communications, obtaining and organizing medical records, handling correspondence for the department, and participating in staff development and training.

Principle Responsibilities

• Social Security Advocacy
  • Manages a high volume of phone interactions, including incoming client calls and proactive outreach to clients, agencies, and other stakeholders involved in the Social Security application process.
  • Conducts high-level phone screenings to determine initial eligibility for Social Security Disability.
  • Gathers essential medical and financial information from clients.
  • Addresses sensitive or personal topics with professionalism, respect, and empathy while maintaining clear, consistent communication and answering client questions throughout the process.
  • Routinely collaborates with the Social Security Administration to provide necessary information, complete status checks, and support efficient claim processing.
  • Uses Prevail case management software to maintain accurate, detailed notes and keep all client files updated, organized, and compliant.
• Administrative Work
  • Arranges appointments for Social Security staff.
  • Requests, organizes, and submits medical records to the Social Security Administration.
  • Responsible for scanning all incoming mail into clients’ files and preparing outgoing mail requests for the department.
  • Updates Social Security cases and complete medical record invoices.
  • Communicates effectively and professionally both in writing and speech when working with clients, medical professionals, and SSA representatives.
• Staff Development
  • Supports clients through challenging interactions with compassion and understanding, maintaining a calm and respectful approach.
  • Demonstrates adaptability and flexibility in managing shifting priorities and responsibilities throughout the day.
  • Assists with the education of Social Security to other hospital departments.
  • Attends training through the State of Minnesota for the Social Security Advocacy Program.
  • Special projects as directed by leadership.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 2+ years Social service, human or legal services, or case management experience, including proficiency with Microsoft Office functions

Preferred Qualifications

• High school diploma or GED
• Bachelor's degree in social work, communications, or related field
• 1+ year Social Security Disability experience

Physical Demands

• Light Work:
• Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequently

Pay Range

Pay Range: $26.07 to $35.72 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to