At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We would like YOU to consider the position of Associate Customer Service Specialist with English - based in Warsaw, Poland.
In this position, you will be able to use your proactive and problem-solving geared mindset while dealing with interesting cases of varying complexity for RCS (Renal Care Solutions) Operating Unit in the OU Solutions team. This function is being transitioned from the Specialized Services team in Heerlen to the Warsaw Center of Excellence.

You will need good communication and customer service skills to provide accurate, consistent and timely operational support to customers as part of the Medtronic Customer Service Operations Office.
You will also provide support services to the Medtronic sales representatives by demonstrating an appropriate level of knowledge of Medtronic products, processes, and policies with the ability to monitor information flows and resolve incoming issues. You will contribute to the company’s goals in the areas of customer satisfaction.

Responsibilities may include the following and other duties may be assigned:

• Manage the full order-to-cash process for Western Europe countries: from order intake through to delivery, including allocation, shipment creation, taxi orders, invoicing, returns, and disputes
• Reply to inquiries regarding order status, stock availability, invoices, etc.
• Direct contact with customers (including phone interactions)
• Identify opportunities to improve tools and processes
• Participate proactively in the transition process: attending training, identifying risks, and suggesting improvements.

Required Knowledge and Experience:

• Process knowledge in at least one Center of Excellence core area (e.g., order entry, order validation, order to delivery, disputes, returns, inventory)
• SAP knowledge
• Fluency in spoken and written English
• Comfortable working with Microsoft Excel
• Customer-focused attitude
• Proactive, open-minded and solution-driven approach.

Knowledge of other Western Europe languages would be an asset.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here