Product Operations Manager, Debit Processing

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a highly qualified, dynamic, and experienced individual to join the Debit Processing Service (DPS) Operations team as a Product Operations Manager. The ideal candidate is proactive, relentlessly curious, and passionate about driving continuous improvement. This role requires someone with a strong execution mindset, able to translate ideas into action, deliver results quickly, and maintain a high sense of urgency.

The successful candidate actively seeks out opportunities for operational excellence, initiates and leads conversations across multiple teams, and consistently pursues innovative solutions to enhance productivity and customer satisfaction.  

Key Responsibilities 

• Operational Leadership & Execution: Proactively own and improve product operational activities, consistently seeking opportunities for automation and efficiency. Demonstrate an execution mindset by driving initiatives from concept to completion with urgency and accountability. 

• Cross-functional Influence: Initiate and lead conversations across product, technology, client services, and other teams to align operational processes with organizational objectives. Confidently present recommendations and findings to VP-level and executive stakeholders. 

• Continuous Improvement & Innovation: Relentlessly pursue opportunities to design, automate, optimize, and implement processes that enhance operational effectiveness, including incident management, release management, documentation, and billing operations, with a strong emphasis on increasing product team productivity. 

• Documentation Excellence: Maintain high standards of documentation for operational processes, ensuring clarity, accuracy, and accessibility for all stakeholders. 

• Data-driven Decision Making: Drive and maintain key operational metrics, leveraging data analysis to identify opportunities for improvement and inform strategic decisions. 

• AI Enablement: Evaluate, enhance, and implement tools and solutions using Microsoft AI capabilities, including Copilot and AI Agent development, to support operational activities and drive efficiency and innovation. 

• Continuous Learning: Embrace a culture of continuous learning and improvement by encouraging innovation and staying abreast of industry best practices. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa will accept applications for this role until at least October 30, 2025.

Qualifications

Basic

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred 

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Industry Experience: Experience in the payments, technology, or software industry.
• AI Expertise: Strong proficiency in Microsoft AI capabilities, with experience using Copilot and developing AI Agents beyond basic applications.
• Agility in Dynamic Environments: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Execution Mindset: Demonstrated ability to translate ideas into action, deliver results quickly, and maintain a high sense of urgency in a dynamic environment.
• Proactivity & Curiosity: Relentlessly curious and proactive in identifying opportunities for improvement and innovation.
• Cross-functional Collaboration: Proven ability to drive conversations and influence across multiple teams and departments.
• Presentation Skills: Comfortable presenting recommendations, findings, and operational insights to VP-level and executive stakeholders.
• Documentation Excellence: Very good documentation skills, with ability to create clear, comprehensive, and accessible materials.