Ticket Operations Assistant - Atlanta Falcons

About Atlanta Falcons

The Atlanta Falcons are a professional American football club and member of the National Football League (NFL).  The team’s headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia.  The Falcons’ NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur M. Blank in 2002.  Under Blank’s leadership, the Falcons have become one of the League’s premier teams on and off the field, playing their home games at Mercedes-Benz Stadium. For more information, visit www.atlantafalcons.com, and follow @AtlantaFalcons.

Position Summary

This is a seasonal, part-time position, approximately 30 hours per week. The Ticket Operations Assistant position provides support and assistance in ticket resolution, order fulfillment, and ticket distribution for the Atlanta Falcons.

This is a seasonal, part-time role located at Mercedes Benz Stadium in downtown Atlanta. This role starts in March 2025 and ends in January 2026.

Roles and Responsibilities

• Assist in the processing and establishment of PSLs (Personal Seat License), season tickets, groups, and single game ticket accounts

• Provide game-day support in the area of ticket resolution and customer service at all gates

• Assist in managing technology for game days and other events

• Provide daily support to our sales and service departments in their efforts to support our season ticket holders

• Assist in handling our internal shared inbox requests

• Aid in other duties, functions, and tasks as assigned by full-time associates of the department.

Expectations

• Ability to deliver excellent service to fans

• Proficient with MS Word and Excel

• Ticketmaster Archtics experience preferred

• Microsoft CRM experience preferred

• Ability to multi-task and resolve conflicts efficiently

• Must be able to work Monday through Friday and all Falcons home games – may include nights or holidays

• Punctuality

• Knowledge of football preferred

Required Skills

• Excellent oral communication skills.

• Excellent time management and organizational skills.

• Ability to operate various computer applications including but not limited to Microsoft’s suite of products such as Word, Excel and Outlook, Ticketmaster, CRM, and customized in-house ticketing system and databases.

• Ability to work well in a team environment.