Director, Enterprise Knowledge Platforms

ADP is hiring a Director, Enterprise Knowledge Platforms 

 

Locations: Tempe AZ, Miami FL, Orlando FL, Louisville KY, El Paso TX, Augusta GA, Alpharetta GA, Norfolk VA, Roseland NJ

• Are you passionate about delivering intelligent, scalable knowledge experiences across associate and client touchpoints?
• Do you thrive at the intersection of platform strategy, product ownership, and technical execution?
• Are you ready to lead the evolution of ADP’s enterprise knowledge ecosystem? 

Well, this may be the role for you. Ready to make your mark?

 

In this role, you will…

 

Lead the strategy, roadmap, and execution of ADP’s enterprise knowledge platforms, including Salesforce Knowledge Management (internal and external) and the ADP Knowledge Search ecosystem. You will be responsible for ensuring both platforms deliver consistent, high-impact knowledge experiences for associates and clients, while maintaining a single-source content model powered by Ixiasoft (CCMS).

 

This role requires a blend of product ownership, technical coordination, and stakeholder engagement. You’ll work closely with internal development teams, business units, content authors, and platform vendors to ensure seamless delivery, adoption, and evolution of ADP’s knowledge infrastructure.

 

What you’ll do:

Platform Strategy & Ownership

• Define and lead the roadmap for ADP’s enterprise knowledge platforms, aligning with business goals and user needs.
• Ensure platform capabilities support omnichannel delivery, including Salesforce (The Zone and Experience Cloud), ADP Knowledge Search UI, SharePoint, and future client-facing portals.
• Maintain and evolve the single-source content strategy using Ixiasoft, ensuring consistency across all channels.

Product Management & Technical Coordination

• Translate business requirements into actionable user stories, features, and enhancements.
• Coordinate with front-end and back-end development teams to manage delivery across ADP Knowledge Search, custom UIs, and publishing endpoints.
• Collaborate with GETS (IT) and platform owners to ensure technical feasibility, scalability, and performance optimization.

Release Management

• Lead the end-to-end release process for platform updates, including planning, testing, communication, stakeholder coordination, and deployment readiness.
• Monitor Jira tickets, resolve blockers, and manage incoming requests in alignment with roadmap priorities.

Stakeholder Engagement

• Partner with business units to understand associate and client knowledge needs, tailoring platform configurations and rollout strategies accordingly.
• Serve as the primary liaison with Salesforce as a vendor, staying informed on roadmap updates and best practices.
• Facilitate cross-functional collaboration across content, UX, analytics, and support teams.

Governance & Publishing Oversight

• Establish governance models for content structure, tagging, and publishing workflows across platforms.
• Ensure content authored in Ixiasoft is accurately surfaced across channels, supporting both associate enablement and client self-service.

Platform Performance & Continuous Improvement

• Monitor platform usage, adoption, and performance metrics to identify opportunities for optimization.
• Maintain strong existing metrics for ADP Knowledge Search while supporting the strategic transition to Salesforce KM and GenAI-powered knowledge delivery.

 

TO SUCCEED IN THIS ROLE:

• 10+ years of experience in product management, knowledge management, or platform leadership roles.
• Deep understanding of Salesforce Knowledge, Experience Cloud, Search Engines, Ixiasoft, and/or omnichannel publishing ecosystems.
• Proven success leadin