Jobs and Careers

Executive Assistant / Operations Support Specialist

Home Care Association of America

United Statesfull_timeVerifiedPosted 20 May 2026

💰 $50,000/yr($36,000/yr – $50,000/yr)

About the role

Benefits:

401(k)
401(k) matching
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Company: Fastest Labs of Meridian and Boise
Location: Meridian, Idaho
Reports To: Integrator / General Manager
Employment Type: Full-Time
Compensation: $18–$25 per hour, depending on experience

Position Summary

Are you a positive force who LOVES working with people? Are you also software savvy? Do you proactively solve problems and create solutions that everyone is amazed by? If so, keep reading! The Executive Assistant / Operations Support Specialist supports the General Manager by assisting with operational, client support, administrative, billing, scheduling, and field testing responsibilities.

This person will help keep the business organized, responsive, and efficient while freeing the General Manager to focus on growth, sales, strategy, and leadership.

The ideal candidate is organized, dependable, tech-savvy, proactive, and comfortable learning new systems. Experience using AI tools, automation, CRM software, spreadsheets, and business technology is a strong plus.

About Fastest Labs

Fastest Labs provides professional drug, alcohol, DNA, and workplace testing services for companies and individuals. We help employers build safer workplaces, stay compliant, make better hiring decisions, and respond quickly when testing needs arise.

Our standard is simple: clean, fast, accurate, and dignified testing.

We are growing and looking for a highly capable, proactive person who can support the General Manager, improve operational follow-through, communicate well with clients, and help the business scale.

This is not a “wait to be told what to do” role. We need someone who sees what needs to happen, takes ownership, uses technology well, and helps move the business forward.

Key Responsibilities

Operations & Administrative Support

Support the General Manager with day-to-day operational priorities
Manage and organize the General Manager’s email inbox
Proactively identify tasks, issues, and follow-ups that need attention
Help improve business processes, workflows, checklists, and systems
Assist with documentation, internal processes, and operational organization
Track open tasks and follow through until completion

Client Communication & Account Support

Communicate professionally with clients by phone, email, and text
Help onboard new corporate accounts and clients
Assist clients with testing questions, scheduling, account setup, and general support
Maintain fast, clear, and respectful communication with clients
Help create a positive client experience from first contact through ongoing service

Scheduling & Field Testing

Schedule on-site drug and alcohol testing appointments
Perform scheduled on-site drug and alcohol testing for clients
Participate in the after-hours and on-call testing rotation
Represent Fastest Labs professionally while working at client locations
Follow testing procedures, chain-of-custody requirements, and confidentiality standards
Maintain a clean, respectful, and professional testing experience for donors

Billing, Invoicing & Inventory

Complete monthly client invoicing and billing support
Coordinate with lab managers on inventory needs
Manage inventory ordering for both lab locations
Help maintain accurate records for supplies, orders, and client billing
Follow up on missing information, billing questions, and operational details

Technology, AI & Process Improvement

Use software tools to improve speed, organization, and accuracy
Learn and use company systems, including CRM, scheduling, billing, email, spreadsheets, and testing platforms
Use AI tools responsibly to improve writing, organization, workflow, documentation, and productivity
Look for ways to reduce repetitive work, improve response time, and make processes more scalable
Bring ideas to the table instead of simply maintaining the status qu