Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

We support a global community of technical experts, developers, and IT professionals. We are seeking a highly technical Operations & Automation Specialist to help scale program operations, improve support experiences, and build AI-assisted workflows that increase efficiency across the program.

This role is ideal for someone who enjoys solving ambiguous problems, experimenting with new tools, and asking:

"How can we automate this?"

This is not a traditional support position. Success in this role requires a builder mindset, strong technical curiosity, and the ability to operate independently.

In This Role You Will

• Execute and improve automation workflows using AI tools, agents, command-line interfaces, and scripting.
• Create and maintain structured knowledge content to support AI-assisted workflows, prompt libraries, and knowledge systems.
• Triage and resolve technical and operational issues affecting program members.
• Investigate problems, identify patterns, and drive root cause resolution.
• Partner with stakeholders to define requirements and implement process improvements.
• Design and iterate on AI-assisted support experiences, response templates, and knowledge-grounding strategies.
• Track recurring issues and identify opportunities for automation and operational efficiency.
• Contribute to internal tooling, documentation, and self-service experiences.
• Continuously evaluate emerging AI tools and technologies that can improve workflows and increase scale.

Required Qualifications

Development & Technical Experience

• Experience building solutions using modern frameworks, cloud services, APIs, and data services.
• Hands-on experience with scripting languages such as Python, PowerShell, Bash, or similar.
• Experience working with Git-based workflows and tools such as GitHub and VS Code.
• Comfortable using command-line tools and debugging technical issues.
• Experience with issue tracking systems such as GitHub Issues, Azure DevOps, or Jira.
• Experience using AI-assisted development tools such as GitHub Copilot, ChatGPT, Claude Code, or similar.
• Ability to quickly learn new technologies and apply them to operational challenges.

Problem Solving

• Strong troubleshooting skills and ability to navigate ambiguous scenarios.
• Demonstrated ability to identify patterns and drive process improvements.
• Ability to manage multiple priorities with minimal direction.
• Strong written communication skills and attention to detail.

Preferred Qualifications

• Experience supporting customer-facing or partner-facing programs.
• Familiarity with Azure services and cloud technologies.
• Experience with .NET technologies.
• Experience building internal tools or automation solutions.
• Exposure to prompt engineering, knowledge management, or AI workflow design.
• Experience with RES