Supervisor, Operations Decedent Solutions | Memphis, TN

Job Description Summary

Hybrid Work Environment: This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Memphis, TN home office.

As a Supervisor in Decedent Solutions, you will oversee the development and execution of operational processes, systems, and infrastructure to ensure timely and high-quality service delivery. This role manages multiple departments within a processing unit or the entire unit, with a focus on areas such as account services, international securities, transaction processing, and loan support/credit approval.

The Supervisor will lead teams in optimizing workflows, maintaining compliance, and driving continuous improvement across decedent-related operations. This position requires strong leadership, strategic thinking, and the ability to collaborate across functions to support sensitive and complex client needs with empathy and precision.

Job Description

Responsibilities:

• Supervise others working within established operational systems.

• Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators (KPIs); develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets.

• Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.

• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Or manage and report on team performance; set appropriate performance objectives for direct reports or project/account team members and hold people accountable for achieving them, taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives.

• Supervise a team providing administrative and service operations support and have deep expertise in the service operations provided by that team.

• Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed.

• Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them.

• Work within established procedures to achieve specified goals.

• Advise managers how to apply a wide variety of existing procedures and precedents.

• Help others get the most out of internal communications systems by offering support and advice.

• Keep track of risk parameters, identifying any deviations and reporting them to more senior colleagues. Involves working within established risk management systems.

• Track budgets and report variances to more senior colleagues.

• Provide coaching to team members to develop their skills.

• Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.

Skills:

• Provides guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.

• Provides guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements.

• Provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.

• Provides guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.

• Provides technical guidance when required on interpreting and applying knowledge of laws, regulations and policies in area of expertise.

• Provides technical guidance when required on analyzing data trends for use in reports to help guide decision making.

• Provides technical guidance when required on reviewing and creating relevant, lucid and effective reports.

• Identifies, assesses, prioritizes and manages risks and provides technical guidance when required.

• Guide and train others on meeting high customer service standards.

• Engage in strategic planning.

• Shift into and out of a mental mindse