Customer Service Agent, Domestic Tradeshow Shipping Department

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  

 

Read more at www.dsv.com 

 

Location: USA - Chandler, E. Palomino Dr. 

Division: Air & Sea 
Job Posting Title:  Domestic Tradeshow Shipping Department ​​​​​​​ 
Time Type: Full Time

 

Position Summary

The CSA is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Agents are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSA's are also responsible for accurate and timely order processing to support the efficient operation of the Domestic Tradeshow Shipping Department. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate, department and site-specific policies. *Note there are adjacent warehouse responsibilities tied to this position.

 

Essential Duties & Responsibilities

Customer Service Agent (CSA)

• Process and input all customer orders.
• Data entry of key information into DSV's logistics order platform.
• Work to secure transportation carriers to facilitate customer shipments, ensuring on-time pick-up and deliveries per customer requests. Obtain quotes, communicate all necessary key information to each carrier, tracking throughout and holding them accountable for communicated expectations.
• Generate all related paperwork and necessary information required for customer work order, tracking all orders for daily for status updates.
• Communicate with the customer and other partner suppliers of any activity concerning their merchandise.
• Ensure department expectations and standards are kept, as it relates to Data Entry, Communication, SOW Processes and all Procedures outlined by the Department Manager.
• Secure and confirm all associated charges on each order, billing per outlined SOW.

 

Customer Interfacing Activities

• Maintain a good working relationship with customers, and supporting suppliers by responding to all inquiries, securing key information needed regarding each event, shipment, other key pieces of information as they relate to a project or shipment assigned to you.
• Act as a liaison between the warehouse, accounting and other DSV departments as directed.

 

Warehouse Functions:

 

• Warehouse adjacent duties for incoming shipments in support of the department, separating, stacking, labeling.
• Must be able to lift and move boxes up to 30 lbs.
• Complete physical inventories as assigned, prepare pallets of boxes, shrink-wrap, label as directed.
• Assure that receiving counts match packing lists and purchase orders, piece counts.
• Prepare any reports concerning customer service as required by supervisors. Assist in resolving any discrepancies.
• Ensure the accuracy of all receiving and shipping documents.
• Abide by all safety standards and rules of the facility, warehouse.

 

Data Entry

• Enter and verify data regardin