Technical Writer

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

• Technical Writer

• As a Technical Writer, you will prepare instruction manuals, journal articles, learning content, and other supporting documents to communicate complex and technical information more easily. You will also develop, gather, and disseminate technical information for use with customers, instructional designers, and process/workflow designers.

• Responsibilities:

  • Determine the needs of end users of technical documentation

  • Study product samples and talk with product designers and developers

  • Work with technical staff to make products easier to use and thus need fewer instructions

  • Organize and write supporting documents for products

  • Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding

  • Select appropriate medium for message or audience, such as manuals or online videos

  • Standardize content across platforms and media

  • Gather usability feedback from customers, designers, and manufacturers

  • Revise documents as new issues arise

  You will create operating guidelines, knowledge bases, customer support agent content, and “frequently asked questions” pages to help customer support staff, consumers, and other users within a company or an industry.
  You will be expected to collaborate with hardware engineers, SMEs, product experts, and Support operations to manage the flow of information among project workgroups during development and testing. You must be able to understand complex information and communicate the information to people with diverse professional backgrounds. You will proactively conduct research on their topics through personal observation, library and Internet research, and discussions with technical specialists.
  
  Must haves:

  • Demonstrated aptitude for quickly learning and understanding new technologies

  • Keen technical curiosity, with outstanding research and problem-solving skills

  • Ability to break down complex technical subjects and present them in an approachable way

  • Clear and concise writing, with the ability to tailor style and vocabulary to the audience

  • Strong drive to succeed and hunger for interesting challenges

  • Commitment to following and improving team processes and style standards

  • 5+ years of professional experience as a writer or content manager

  Nice to haves:

  • Familiarity with web technologies and web-based content creation tools

  • Programming skills in any language

  • An e