IT Manager, Business Relationship

The IT Manager, Business Relationship’s primary responsibilities include management over assigned domain, and act as a liaison to the business owner and the IT planning lead for business customer(s) and is the conduit through which business priorities and needs are communicated and incorporated within the overall IT plan and standards.  The IT Manager, Business Relationship is accountable for the intake of new capability requests as well as an escalation of issues in current capabilities. IT Manager, Business Relationship will develop and publish the Group/DivisionIT Strategy (for the supported domains) and document key business initiatives, and the IT strategy required to support the business. This role will be focused to service assigned domains.

The primary responsibility of the role is to partner with the business function areas, IT executives, Enterprise Architecture (EA), IT Leaders and Project teams, Business Process and Business Planning leaders to create an actionable roadmap for the work IT teams will deliver.  The IT Manager, Business Relationship must navigate cross-functionally with leadership in pursuit of demand management, resource alignment, and solutions delivery.  The incumbent is the representative of the business partners to the IT organization for the realization of business value through IT Delivery.  The role provides thought leadership on industry trends and innovation opportunities for their respective domains to be incorporated into future capabilities.

Essential Functions

Strategy and Planning

• Key participant in enterprise and IT Planning.  Collaborates with Business Stakeholders and IT Senior Management to assure alignment to goals.
• Provides consistent architectural standards, develops business system strategies and implementation roadmaps.
• Develop deep domain knowledge to assist business in driving strategic initiatives
• Understands business imperatives/new capability needs and ability to map to existing IT architecture or work with cross functional teams to determine new IT architectural needs
• Prepares annual and strategic project budgets to support executive level plans. 
• Analyzes project financial performance and variances
• Partner with business unit leadership regarding risks, objectives and process improvements.
• Review and analyze existing control effectiveness and develop strategies for improving or leveraging new business requirements.
• Oversee detailed research of vendor products and assists with general project management.
• Provide direction, development, and implementation of software solutions.
• Participate in regular planning sessions to ensure alignment of resources and IT strategy
• Actively engage business management to ensure business needs and expectations are met.
• Develop wants/needs for the annual budgeting process in projects, operations and support.
• Provide insight and recommendations on the competitive landscape and business drivers.
• Partner with Enterprise Architects to identify new ways to solve business problems.
• Participate in the identification and documentation of gaps between business needs and future IT capabilities (effort ideation).

Acquisition and Deployment

• Assist the business and applications teams in alignment of key projects 
• Evaluates project requirements and project scoping
• Set goals and objectives for support activities within that are aligned with the Business Stakeholders needs.
• Provide transparency into IT investment mix to ensure alignment with business objectives.

Operational Management

• Engages with Business Stakeholders to develop and document the requirements and manage the development, delivery and ongoing support via the IT development organization and its supporting vendor partners.
• Development to initiation for new projects that are key to sales
• Develop metrics for each supported division and group, publish these metrics on a quarterly basis
• Develop and publish resource shortfalls (personnel and software) that are required to support the business groups
• Ensure the "Definition of Success" For each division/group is understood and integrated into the project planning and execution
• Research, consolidate and maintain the list of "shadow" IT support for each supported Group/Division and drive to ensure these spend are managed through the correct IT support processes and included in the annual IT budgeting process
• Develop management dashboards to ensure tasks are completed timely and effectively
• Work with IT personnel to insure alignment with complimentary projects
• Communicate effectively, improve relationships, and manage customers cross functionally
• Ensure timely remediation of system issues
• Provides leade