Director, Building Services & Solutions

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The Director, Building Services & Solutions will be responsible for technology strategy, program delivery, and application operational support for the Facilities, Physical Security, and Real Estate organizations within the NBCUniversal Operations & Technology division.

The candidate will be the primary business solutions leader and strategic partner as well as be a proactive change agent for their aligned technology and applications. There is a requirement for strong integration with multiple global business partners ensuring effective communication, risk management, issue mitigation, app rationalization, multi-year strategic planning and roadmap alignment.

The candidate will own the delivery of IT solutions which includes discovery, scope, defining project phases and budget for initial build & on-going support, vendor selection and working with Product, Engineering and Architecture peer groups. This role is also responsible to establish and manage the support team for on-going post go-live support & solution improvements.

REQUIREMENTS:

• Partner with Global Facilities, Physical Security and Real Estate leaders to identify technology needs and develop strategies, inclusive of process analysis, internal IT assessments, competitor benchmarking, and industry technology offerings.
• Manage delivery of programs across all key stakeholders in conjunction with Product, Engineering and Architecture groups as well as third-party vendors where applicable.
• Conduct app rationalization exercises to drive a global unified application platform strategy providing consistent IT experiences and capabilities across all NBCU locations and teams.
• Closely manage communications and expectations across all groups.
• Establish productive relationships with CIO and CTO teams and serve as liaison for delivery of solutions and services to the end users.
• Collaborate with the Workplace Operations and Engineering teams aligned to global Facilities and Real Estate customers to maximize end-user capabilities and incident response service levels.
• Provide strategic oversight on delivery of application and infrastructure services that directly impact day-to-day activities for internal departments and their customers.
• Provide hands-on direction and leadership in analyzing and resolving operational challenges to the entire portfolio
• Act as a change agent by anticipating technology opportunities, proposing viable solutions, and enabling process/technical innovation.
• Partner with departmental teams to document processes/workflows, identify technology requirements/enhancements, track issues, prioritize/schedule deliverables, and validate implementations.
• Lead project management, business analysis, and application testing activities for assigned technology initiatives; and drive project execution by consistently working across relevant application, infrastructure, external vendor, and business teams.
• Research new technologies, evaluate usefulness for the business, determine compatibility with NBCUniversal infrastructure, assess compliance with NBCUniversal policies, and develop integration strategies.
• Manage work efforts of project team members, hold recurring meetings to review progress/deliverables, and provide regular written/verbal status updates to management.
• Participate in budgeting and proposal efforts by completing