Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

As a Senior Associate on this team, you will actively contribute to managing our relationship with carriers and play a key role in ensuring the accurate and efficient handling of our medical benefits. Your ability to communicate with the team proactively and to be solution-oriented will be invaluable in this role. You will actively engage in collaborative problem-solving, working closely with Operations peers and members of Product, Engineering, Customer Support, Legal,  and other cross-functional teams. Together, you will identify opportunities for us to invest in improving efficiency and streamlining our processes. 

This role is an incredible opportunity for someone looking to join a high-performing team and gain experience and exposure to all aspects of building and running a product and business. As part of the Medical Implementation team, you will have several different growth paths available to you, assuming you meet/exceed expectations. 

Justworks helps people by providing access to a wide range of world class benefits; from Medical, Dental, and Vision insurance to COBRA, spending accounts, 401(k) and a variety of boutique offerings. In this position, you’ll own the day-to-day success of our Medical Benefit program at Justworks, work with our Product and Engineering teams to improve existing systems, and help implement new Benefit offerings.

Your Success Profile

What You Will Work On

• Perform day-to-day operations for all of our medical offerings
• Work with insurance carriers to resolve escalated issues - enrollment errors, plan coding issues, and other discrepancies, escalating trends to the Team Lead
• Collect plan and pricing data from carriers, and work within the carriers' systems to enroll groups and individuals timely 
• Consistent urgency, ownership, and proactive communication with partners and vendors
• Partner with our Product, Engineering, and Legal teams to improve systems and resolve issues
• Assist Team Lead with new-hire training and mentoring new members
• Flag trends and bugs to the Team Lead and Manager, partnering with both to understand the scope and impact of the issue and drive operational efficiencies
• Identify and remediate problems by developing and updating standard operating procedures
• Build out and maintain internal benefit resources (help articles, Confluence, training decks, process documentation, etc.)
• Resolve complex benefit inquiries/issues generated by Customer Success and Sales teams within the agreed upon service level agreements (SLAs)
• Adhere to vendor and internal partner SLAs
• Triage incoming issues/inquiries to identify the need for additional intervention and escalate accordingly
• Maintain vendor relationships by leading conference calls, setting agenda items, and corresponding with account managers
• Execute regular filing and/or any additional regulatory duties
• Perform other related duties as assigned

How You Will Do Your Work

As a Senior Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-ver