Field Service Technician

The Position:

The safe, proper, and efficient installation, commissioning and/or service of Somic machinery at customer’s facility and in-house, ensuring overall customer satisfaction.  Ensures cooperation and information flow between departments such as Sales and Engineering.

Job Duties:

• Troubleshooting of mechatronics, electrical controls and mechanical
• Setting and fine tuning of the parameters regarding customer arrangements and blank specifications
• Understanding mechanical movements, timing and positioning; know how adjustments impact other areas and functions of the machine.
• Provide detailed documentation, including daily reports and weekly service reports.
• Complete preventive maintenance, maintenance, and repair work at the customer locations
• Serve as Project Manager and Tech Support while on-site during installations
• Competent and consistent communication with customers on-site
• Administrative tasks, per checklist and documentation
• Training customer personnel on-site
• Installation and set-up of SOMIC equipment
• Ensures customer satisfaction of all services provided
• Complete equipment performance analysis and recommendations for improvements
• Safe working habits in all facets of the job.
• Professional representative of SOMIC with current and potential customers
• Perform PLC, HMI programming, and logic adjustments in conjunction with Engineering.
• Required travel 75%-90%

Requirements

• Completed Technical Degree from 2- or 4-year program in Mechatronics, Industrial Automation Technology, Robotics, Electronics or comparable
• Automated case packaging experience is a must
• 3+ years of experience in the installation, commissioning and troubleshooting of complex machines and systems
• Knowledge of electrical engineering, control technology, pneumatics, and mechanics
• Functional knowledge of PLCs with ability to troubleshoot and resolve minor issues
• Safe, structured, and reliable work approach, entrepreneurial mindset
• Excellent customer service skills
• Ability to work independently, with a confident manner
• Professional appearance and strong communication skills
• Able to work under pressure and be flexible
• Must be fluent in English
• Must have a valid class D driver’s license and US Passport required
• Must be self-motivated with a positive, can-do attitude

Benefits

• Flexible working hours
• Pleasant working atmosphere
• 16 Days of annual PTO
• 10 Paid Company Holidays
• Medical, Dental and Vision
• Health Spending Plan (with Employer contributions)
• Employer paid Life/AD&D, Short & Long Term Disability
• Voluntary Life/AD&D – Employee, Spouse, and Children
• 401K
• Safety Glasses Allowance (prescription and non-prescription)
• Safety Boots Allowance
• Employee Referral Incentives