Senior Manager, Salesforce Platforms (Remote)

At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. That’s why at Appfire, you choose. 

Choose to work where you thrive: Whether from home, in one of our offices, or while exploring the world, you decide where you’re most productive. From hardware and software to access to two decades of collective wisdom on working effectively in a remote-first company, we’ve got you covered.

Choose to balance your life without compromise: Plan your workday around your needs and what matters most to you. Enjoy flexible time off without the hassle of complicated approvals. From day one, we trust you to deliver quality work without sacrificing your personal life, hobbies, loved ones, and well-being.

Choose to grow on your terms: Take charge of your professional growth with access to online learning platforms, facilitated training, leadership programs, and internal hackathons. Collaborate with a global team to gain fresh perspectives. When you're ready for a new challenge, our internal mobility program is here to support your journey.

No one knows you better than you do. So join us and customize your experience. Choose how you want to work. Choose Appfire.

 

About the role

Appfire is looking for an experienced Senior Manager, Salesforce Platforms to lead the evolution of our multi-cloud Salesforce footprint. In this role, you will oversee the roadmaps and team members supporting Salesforce Sales Cloud (CRM), Salesforce Marketing Cloud (MCRM) and Salesforce Experience Cloud (PRM). The leader will act as the primary liaison between stakeholders from other functions to gather feedback on initiatives and deliver outcomes. You will work with Salesforce administrators, and the Salesforce development team to ensure alignment and prioritization of projects and evolve systems to meet business needs and operational efficiency. 

You will own Appfire’s overarching Salesforce vision and roadmap while working closely with cross-functional leaders to drive impactful business outcomes. The ideal candidate has deep expertise across sales, marketing and partner platforms, an understanding of business processes across functions (e.g., Channel Sales, Marketing, and Product), agile and scrum proficient, with a proven track record of managing product lifecycles and driving user adoption.

Your everyday tasks will include:

• Leadership:
• Mentor and support Salesforce developers and administrators while encouraging collaboration and alignment across platforms. Foster a collaborative environment, promote professional development, and drive performance excellence.
• Ensure certifications are up to date.
• Product Ownership:
• Define and maintain the overall strategy across platforms and individual Salesforce products. Document clear strategy, and roadmaps aligned with business goals.
• Prioritize the development backlog based on stakeholder input, business impact, and technical feasibility.
• Serve as the key decision-maker in determining feature prioritization, enhancements, and upgrades.
• Leverage skills across platforms where possible to ensure no single point of failure. 
• Manage the relationship with Salesforce as a vendor, working closely with key contacts and internal stakeholders to manage contracts, licenses, and technical requirements for existing and new products.
• Stakeholder Engagement:
• Collaborate closely with key stakeholders (e.g., Channel Sales, Marketing, Product, Finance, Data Insights, etc.) to gather, understand, and refine business requirements.
• Act as the main point of contact for Salesforce-related inquiries, providing guidance and strategic insights.
• Conduct regular stakeholder meetings and workshops to align Salesforce initiatives with business priorities.
• Conduct monthly SteerCo meetings to inform Leadership of the Salesforce roadmap, key milestones, and risks.
• Technical Leadership & Collaboration:
• Orchestrate technical alignment and control process adherence.
• Deliver projects on time. 
• Partner with Salesforce administrators, developers, and external vendors to ensure proper configuration, integration, and scalability of Appfire’s Salesforce ecosystem.
• Oversee the end-to-end development lifecycle, from concept to release, ensuring quality and alignment with business objectives.
• Ensure Salesforce best practices are adhered to for security, scalability, and performance.
• User Adoption &