Customer Marketing Manager, Operations

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go
  
  

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

Pure Storage is seeking a Customer Marketing Manager, Operations to serve as the operational leader for our customer advocacy and marketing programs. In this role, you’ll create and manage the foundation that ensures the success of our customer marketing initiatives. From database management and reporting to internal communications and process improvements, your efforts will enable Pure Storage to foster meaningful customer relationships and scale our advocacy efforts. You’ll thrive in this role if you’re detail-oriented, collaborative, and passionate about streamlining processes to create exceptional customer experiences.

• Customer Reference Management: Own and optimize Pure Storage’s customer reference database to ensure it’s accurate, up-to-date, and aligned with business goals. Track customer participation and advocacy activity while identifying opportunities to deepen engagement.
• Vendor Partnerships: Act as the primary point of contact for third-party vendors, managing contracts, timelines, and deliverables to drive flawless execution of projects.
• Cross-Functional Collaboration: Equip internal teams (sales, marketing, product, and customer success) with advocacy assets and resources to maximize program impact. Foster alignment across stakeholders to amplify the voice of our customers.
• Program Analytics and Reporting: Build and manage dashboards to monitor program metrics, such as advocacy engagement and reference utilization. Share actionable insights and recommendations with leadership to guide strategy and decision-making.
• Internal Enablement and Communication: Provide consistent updates on program initiatives, including successes, milestones, and upcoming opportunities, to internal teams.
• Customer Engagement Programs: Develop and execute creative welcome and thank-you programs that make customer advocates feel valued and appreciated.
• Process Improvement and Scalability: Identify and implement opportunities to streamline workflows, automate tasks, and improve overall program efficiency.

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

• 10+ years of experience in customer advocacy, or program management.
• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Strong organizational skills with exceptional attention to detail.
• Experience with CRM and customer advocacy platforms (e.g., Salesforce, RO Innovation, or SlapFive).
• Proficiency in reporting and analytics tools; ability to translate data into actionable insights.
• Outstanding written and verbal communication skills, especially for internal communications.
• Proven ability to manage vendors, negotiate contracts, and oversee deliverables.
• Collaborative mindset and ability to manage cross-functional stakeholders.
• Experience in the B2B IT sector (preferred).
• Proficiency with marketing automation tools (e.g., Marketo, Eloqua