Claims Operations Support Assistant

Argo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness and opportunity. We’re an innovative organization that’s small enough to be agile and big enough to make a difference in our industry.  

Our flexible workplace is continuously evolving to ensure all employees feel: 

• Comfortable bringing their whole selves to work. 
• Confident that they will be treated respectfully. 
• Recognized for their performance and provided with equal opportunities to succeed. 

At Argo, skill meets opportunity. If you’re wired to raise your hand and ask, “Where can I help?”, you’ll thrive with us. 

Rockwood Casualty Insurance Company, a division of Argo Group, is the leading underwriter of voluntary workers' comp insurance for the coal mining industry in Pennsylvania, and licensed to write business in 49 states. Rockwood’s primary function of our Claims Operations Support Assistant is to provide clerical support to claims adjusters in the daily management of claims.

 

SCOPE OF WORK

· Process tasks for claims adjusters; pay drafts, closings, short terms, reserve changes,

lost time set ups, reserve changes, reopens, formula, suits

· Process paperwork for daily underwriting tasks; cancelations, reinstatements, new business, renewals, endorsements

· Process monthly invoices for insureds and agents

· Proof data entries for regulatory reporting

· Assist with postal mail

· Provide back-up support to mail room; opening and scanning mail

 

STANDARDS OF PERFORMANCE

· Perform work in a logical, orderly & skillful manner

· Maintain a level of high-quality work

· Use proper protocol & instructions when making decisions

· Keep manual errors to a minimum; accuracy is required

· Can work independently with minimal supervision

· Safeguard confidential information

 

GENERAL INFORMATION

· The following position reports to this position: Administrative Services Supervisor - Business Analyst

· This position has access to confidential information

· This position requires direct communication with other departments

 

REQUIRED SKILLS

· Good business acumen

· Ability to prioritize workload, handle multiple tasks, and meet deadlines

· Ability to adapt to process changes

· Team player

· Detail oriented and organized

· Education: High School Diploma or equivalent work experience

 

WORKING CONDITIONS

· 100% of the time this position is a general office environment

· Available off hours to pay bills if necessary

 

PLEASE NOTE:  At this time, Argo Group will not sponsor an applicant for employment authorization for this position.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400. 

To all recruitment agencies:  Unless you have been requested to work on this position, or other positions with Argo Group, please do not forward any resumes to Argo Group employees.   Argo Group is not responsible for any fees related to unsolicited resumes.

Argo Group International Holdings, Ltd. is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The company is a wholly owned subsidiary of Brookfield Reinsurance Ltd. Argo and its insurance subsidiaries are rated ‛A-’ by Standard and Poor’s. Argo’s insurance subsidiaries are rated ‛A-’ by A.M. Best. More information about Argo is available at www.argogroup.com.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulation