Assistant Director, Alumni Engagement, Technology Support

Department

Booth Advancement: Alumni Relations

About the Department

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.

Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.

As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.

For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.

Job Summary

The Assistant Director, Alumni Engagement, Technology Support will execute the strategy of the Associate Director, Alumni Engagement, Technology Support to grow and strengthen the engagement and philanthropy of alumni and students as they engage in alumni community systems and platforms managed by Chicago Booth’s Office of Advancement. This position will primarily serve as a resource to staff, alumni, and students using the engagement platform Chicago Booth Connect. Additionally, this position will help facilitate related tasks to the engagement platform including engaging with other technological solutions that the Office of Advancement uses such as the Salesforce database, event registration software, financial systems, and others. This position will manage and moderate spaces within Chicago Booth Connect and expand the breadth and depth of affiliation with the school and alumni community. The Assistant Director will engage their manager and other key partners and stakeholders across Chicago Booth and the University to successfully achieve their goals and meet expectations.

This position is based in Chicago and requires occasional work in the evenings and on weekends.

Responsibilities

• Manages the online alumni engagement platform under the direction of the Associate Director, Alumni Engagement, Technology Support.
• Implements the online community strategy to increase engagement and affiliation via the Chicago Booth Connect in order to positively impact the relationship alumni and students have with one another and Chicago Booth.
• Provides technical support to alumni, students, faculty, and staff, and serves as liaison to vendors. Partners with internal stakeholders including program teams, service teams, IT, and campus partners to achieve alumni engagement goals and to ensure coordination.
• Assists in ongoing review of system operating requirements.
• Provides up-to-date system and process documentation and inventories.
• Trains and supports alumni volunteers and staff to create and cultivate online communities.
• Develops content management strategy in partnership with the Advancement Communications team and keeps online community up-to-date with content relevant to users and important to Chicago Booth.
• Utilizes data best practices for reconciliation of event data and imports into the University’s Salesforce instance.
• Promotes a culture of continual improvement and high client satisfaction.
• Identifies and socializes online community management standards, best practices and engagement tactics, based on peer, industry and alumni digital community benchmarks.
• Monitors across communities and makes recommendations to help maximize online community building efforts; manages constituent complaints and reputational issues and other high priorities; evolves approach to supporting online communities, including training and product enhancements.
• Inputs and assesses metrics and progre