Customer Service Representative-Bilingual (Solid Waste)

Job Overview

This position is responsible for resolving routine to complex or escalated customer service matters and performing front-line customer service duties in call centers, offices, and customer intake areas.

Salary

$34,320

Ideal Candidate

The Hillsborough County Solid Waste Management Department is seeking a Customer Service Representative who can work in a group setting, but who is also able to work independently and manage time wisely. The tendency to behave in a fair and consistently honest, moral, and ethical manner. Able to communicate both verbally and in writing. This position requires someone who demonstrates a cooperative attitude and the willingness to try new things. The ideal candidate would have experience working in Microsoft Outlook, Excel, and Word. Interpersonal skills that will allow them to react positively to negative or stressful situations and the ability to strive for success in their work while retaining an attitude of friendliness approachable spirit and easy to get along with while representing the County with courtesy and professionalism.

The Department is seeking a bilingual candidate that can write and speak fluently in Spanish. 

Click HERE to view our Benefits at a glance

• Generous PTO & Holiday Plan

• Health Plans

• Health Savings Account

• Dental & Vision Plans

• Employee Assistance Program (EAP) 

• Healthcare Flexible Spending Account

• Dependent Care Flexible Spending Account

• Tuition Reimbursement

• Cafeteria Benefit

• Life Insurance

• Short & Long-Term Disability Insurance

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:

• Uses office equipment and software to receive and respond to customer requests and complaints, document needs and concerns, and refer customers to other parties.       
• Establishes and updates customer records, makes account adjustments, and processes payments.       
• Demonstrates exemplary customer service skills and etiquette while communicating with customers both verbally and in writing.        
• Schedules services and/or dispatches service providers based on set parameters. Communicates with operational teams at designated times and when changes will affect work plans and/or customer needs or solutions.     
• Operates systems and software to find, verify, and enter information, distribute information or correspondence, and to track/report time spent on various tasks.
• Reconciles/updates customer accounts, funding sources, and billing systems.      
• Applies designated procedures, guidelines, tools, and resources to accomplish job duties.      
• Coordinates with other departments, organization, or service providers based on customer needs and established guidelines.