Specialist, Customer Service Pharmacy Operations

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

Schedule

• 40 hours per week, with significant flexibility and adaptability needed.
• Primary schedule Sunday through Thursday 2:00 pm to 10:00 pm
• Serves as a backup driver for Sunday through Thursday shift as needed.  Given the operational demands of delivery services, the ability to work beyond the scheduled end time until all deliveries are completed, often with minimal notice, is crucial.
• On call work as needed and assigned.
• Flexibility is Key: Candidates must be highly flexible and available to work varying days, schedules, and shifts (including potential changes to start times and days off) based on business needs. Overtime may also be required.

Responsibilities

• Expedites orders by acting as a liaison in problem solving, research and problem/dispute resolution
• Works with spreadsheets to track order information
• Processes customer orders through Isotrac
• Determines flights, transportation methods for delivery of product. Tracks packages with couriers, charters, airlines
• Prints and organizes DOT (Department of Transportation) paperwork
• Generates labels (shipping, hazardous materials) for radioactive products such as I-123, I-131, and others
• Determines quantities of I-123 activity to order based on customer demand
• Orders I-123 and I-131 products/activity from suppliers. Orders direct input materials related to production of I-123 finished capsule product
• Shipping support on Run 1, Holidays for select special locations
• Responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution
• Informs the Mgr., Operations when situations require follow-up actions
• Assists in pharmacy as needed with pack/pack, shipping, and labeling as needed
• Works on projects of moderate scope and complexity. Performs other job duties as assigned
• Responsible for cross-training in multiple areas of the pharmacy and/or participates in projects as assigned by your manager.  This will include:  material handling and packaging activities using pharmacy equipment preparing shipping documents using FedEx and other software such as Microsoft Excel and Word, performing surveys and wipe testing to determine the TI (Transportation Index) for outbound product shipments (if Radiation Safety does not perform this testing), performing inventory transactions in corporate computer program SAP and following SOP’s (standard operating procedures).

Qualifications

• 0-2 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Knowledge of Microsoft Word and Excel strongly preferred as this role will work with spreadsheets
• Will obtain DOT (Department of Transportation) and IATA (International Air Traffic Association) certification within one year of hiring (dependent upon other staff certifications)
• Ability to manage up to 75 pounds occasionally
• Knowledge of Nuclear and pharmacy operations strongly preferred
• Past customer service experience preferred
• Flexible to work various schedules including weekends and holidays.  Must be flexible to work overtime as needed with little to no advanced notice
• Good oral and written communication skills and can demonstrate effectively
• Demonstrates basic material handling/packaging/warehouse equipment skills preferred
• Experience in shipping cold-chain and hazardous/dangerous goods preferred
• Demonstrated ability to be self-motivated and work in a team-oriented environment
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk, and reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear.

What is expected of you and others at this level

• Applies basic concepts, principles and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity