Sr. Associate, Program Management UXR

About us 

We turn customer challenges into growth opportunities.   

Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.  

We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve.  

About the Sr. Associate, Program Management

Material is looking for a Sr. Associate, Program Management to join our team. This person will be responsible for project managing User Experience Research and managing day-to-day client communication for a large tech client. This position requires an extremely detail-oriented multitasker with excellent communication skills and attention to detail.

Responsibilities include:

• Oversee day-to-day execution of global UX research projects.

• Serve as a trusted go-to resource for cross-functional teams and client stakeholders, providing answers and ensuring clear communication.

• Demonstrate strong attention to detail, a sense of urgency, and the ability to manage multiple tasks effectively.

• Maintain ongoing communication with cross-disciplinary teams to uphold Material processes, ensure deadlines and requirements are met, and track project progress.

• Prepare and communicate detailed project plans, including milestones, workstreams, and activities, and manage delivery accordingly.

• Provide regular status updates to project teams and client stakeholders, tracking project progress in internal management tools to ensure profitability and efficiency.

• Collaborate with the Program Director on program-level updates for senior client stakeholders, adapting to project changes and shifting priorities as needed.

• Foster a collaborative and inclusive environment, encouraging open communication and ensuring all team members feel heard.

• Display resilience and problem-solving skills under pressure, keeping projects on track and supporting team morale.

• Adapt to changing project needs and remain flexible in the face of shifting priorities or unforeseen challenges.

Communication expectations:

• Possess excellent written and verbal communication skills, high attention to detail

• Understand nuances of client communication

• Knows when and how to escalate operational, resource, budget, timeline, or client relationship issues in detail

Experience:

• 2-4 years' experience required.

• Experience with client communication and management is required

• Experience at a digital or UX Research agency is preferred

• Experience working at or with a tech company and/or media products is preferred

Why work for Material? 

In addition to fulfilling, high-impact work, company culture and benefits are integral to determining if a job is a right fit for you. Here’s a bit about who we are and highlights around what we offer. 

Who We Are & What We Care About 

• Material is a global company and we work with best-of-class brands worldwide.  We also create and launch new brands and products, putting innovation and value creation at the center of our practice. Our clients are in the top of their class, across industry sectors from technology to retail, transportation, finance and healthcare. 

• Material employees join a peer group of exceptionally talented colleagues across the company, the country, and even the world. We develop capabilities, craft and leading-edge market offerings across seven global practices including strategy and insights, design, data & analytics, technology and tracking. Our engagement management team makes it all hum for clients.  

• We prize inclusion and interconnectedness. We amplify our impact through the people, perspectives, and expertise we engage in our work. Our commitment to deep human understanding combined with a science & systems approach uniquely equips us to bring a rich frame of reference to our work. 

• A community focused on learning and making an impact. Material is an outcomes focused company. We create experiences that matter, create new value and make a difference in people's lives.  
   

What We Offer 

In addition to Medical, Dental, Vision, Life, Disability and FSA, Material offers: