Regional Banking Manager II

Location:

100 Corporate Center Drive

Suite 200

Camp Hill, PA 17011

Hours:

Monday-Friday 8:00AM-5:00PM

(Additional hours as necessary to meet the objectives of the department)

Function: Supervise and manage a region of Community Branch Managers with effective coaching and guidance to achieve established Retail Goals.

Duties and Responsibilities:

• Assists the Manager to ensure profitable growth, superior service, and the efficient and effective operation of the area branches by performing the following functions:

  • Develops a strong Our Shared Future Sales & Service culture throughout the branch and region.

  • Assists and inspects the execution of sales skills and service standards in support of the Bank’s Our Shared Future purpose, five values and core drivers

  • Uses personal and professional skills to solve problems, clear roadblocks to success, provide direction and clarification, act as information source, and communicate expectations and standards, and provide feedback on performance.

  • Reviews and recommends improved operating policies and ensures the proper implementation of approved changes.

  • Assists with branch operational excellence in resolution of operational and customer problems.

  • Conducts monthly managers' meetings, weekly manager conference calls, etc.

  • Coaches Community Banking Managers to achieve pre-determined branch sales goals.

  • Promotes teamwork and lateral service within branches.

  • Reviews, evaluates, and approves loans within specified lending limits.

  • Approves capital expenditures.

  • Assists branches in the recovery and prevention of fraud/loss.

• Communicates with branch personnel to provide training and to review bank policies, product knowledge, and customer service responsibilities.  Ensures that branch personnel meet standards of professionalism.

• Performs certain "first-line" Human Resource functions:

  • Delegates appropriate duties and responsibilities to subordinates.  Instructs employees in time management techniques to help them complete their duties in an efficient manner.

  • Coordinates with Consumer Sales & Service Management and Human Resources on branch staffing needs.  Ensures staff development and handles succession planning and other personnel issues as needed.

  • Completes employee performance reviews and conducts interviews with employees to discuss performance, goals, and objectives.

  • Makes recommendations for branch personnel regarding employment, performance ratings, salary changes, promotions, transfers, and terminations - including personnel development and career planning.

• Calls on existing and prospective bank customers in order to enhance relationships, develop new business, and increase bank market share.

• Establishes a leadership role in civic and community functions to enhance image and develop business.

• Interacts with other bank officers to further expand existing customer relationships and develop new contacts.

• Maintains prescribed security controls to protect the branch against criminal and fraudulent operations and unnecessary risk or exposure.

• Ensures that branch facilities are in good operational repair and recommends capital improvements.

• Keeps informed of current developments and trends and federal and state regulations as they relate to all areas of branch operations.

• Maintains a good working relationship with all bank employees.  Demonstrates the ability to work independently.  Works as a team player to contribute to the success of the department and in turn the organization.

• Completed NMLS requirements as part of the S.A.F.E. Act certification.  Proof of registration with the registry and verification of a unique identifier as established under the guidelines of the S.A.F.E. Act is required upon hire and/or must be obtained prior to performing the duties of a Mortgage Loan Originator, as defined by the Act.  This registration must be maintained annually in accordance with the S.A.F.E. Act

• Assumes additional duties as required.

Education:

Requires a four-year college degree or equivalent.

Experience:

Requires ten years general business experience, five to ten years of branch manager experience, and two to five years Regional Manager experience.

Physical Demands:

Operates a k