Director, Process Engineer

Company Introduction:

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.  

Airspace has been rated one of America’s best Startup Employers, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m. 

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. 

Overview

The Director, Process Engineering will play a critical role in driving financial performance by designing, configuring, and optimizing logistical and operational processes across the business. This role is especially important in our current state, where foundational process maturity is low and many workflows remain undocumented and/or manual. The initial focus will be on high-impact areas such as customer billing, service partner costing, procurement, pricing, and customer profitability analyses.

This role will work cross-functionally with Operations, Analytics, Product, and Revenue teams to streamline workflows, implement automation, and improve transparency across our homegrown Transportation Management System (TMS) and related platforms. The process engineer will lead efforts to map current-state processes, identify inefficiencies, and design scalable, future-state solutions that align operational execution with strategic financial goals.

A core responsibility includes identifying inefficient, redundant, and/or manual workflows; will include building a roadmap from manual to scalable, and ultimately to fully automated, solutions. Interim solutions may involve the strategic use of outsourced labor to manage costs where automation is not yet feasible.

Key Responsibilities

Solution Design & Configuration

• Analyze business and operational requirements to design efficient, scalable workflows that ensure accurate and timely data capture within the TMS
• Develop detailed process maps and system workflows to support both standard and customized solutions tailored to evolving customer and business needs
• Collaborate with R&D, Operations, and Executive Leadership to configure and deploy TMS enhancements that improve data flow, support growth, and enable long-term scalability
• Identify manual or low-value processes and build structured automation roadmaps aligned with R&D priorities

Testing & Implementation

• Lead development of test plans and User Acceptance Testing (UAT) to validate system enhancements prior to deployment
• Collaborate with internal stakeholders and vendors to identify & resolve configuration issues
• Support go-live efforts for new features, process rollouts, and customer onboarding, ensuring seamless transitions and minimal disruption

Training & Super User Support

• Develop and maintain training materials, SOPs, and documentation to support user adoption; partner with the Chief of Staff for Operations on major rollouts as needed
• Deliver hands-on training and coaching for super users, emphasizing best pract