Clinical Implementation Training Specialist-Medical Imaging

Company Description

At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.   

Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. 

Job Description

Job Summary:

The Clinical Implementation Training Specialist will deliver a range of clinical and technical services as a SME to Intelerad’s new and existing clients.  They will work with project management to ensure successful project delivery and value driven results to clients through clinical workflow design.  They will also be responsible for conducting training to clinical staff either on site or remotely to Radiologist, PACS administrator and technologist.

Major accountabilities

Clinical Implementation Specialist for new and existing clients(45%):

• Assist clients and other internal teams with configuration of software and testing sessions to deliver workflows.  Through validation processes, apply and adjust the worklist configuration settings to conform with the requirements of the modules and client needs, typically as part of a project. 
• Collaborate and work with 3rd party vendors to integrate solutions with Intelerad’s Radiology Suite through published APIs
• Verify required Intelerad’s Radiology Suite integrations and assist with workflow testing.
• Identify and execute opportunities to optimize the client’s overall workflows. 
• Work with customers to validate that our software, configuration, and workflow design meets the customer’s needs. 
• Support the customer as they begin using the new products and workflow, during and (sometimes) after the implementation of a project
• Identify and help solve issues related to the Intelerad’s Radiology Suite
• Provide client support during go live.

Clinical Training Specialist for new and existing clients(45%):

• Conduct thorough meetings with the client to ensure all their needs are fully addressed  
• Schedule and plan training around the client’s go-live schedule
• Provide software product training to our clinical client base
• Assist in resolving software and network issues
• Support the customer as they begin using the new products and workflow, during and (sometimes) after the implementation of a project
• Identify and help solve issues related to the Intelerad’s Radiology Suite
• Instruct end users about the modifications within the upgraded PACS System

Product Knowledge (5%):

• Gather customer needs and loop it back to the Product Management Team to design product roadmaps to address their needs.
• Contribute to the team’s internal documentation library.
• Host internal training sessions.

Collaboration and Motivation(5%)

• Assist team and project managers with ensuring that our service offering meets our standards and that clients are satisfied with the level of service provided by Intelerad
• Be available to Project Managers, Client Success Managers and/or other internal staff to assist with certain tasks (e.g., verifying configurations remotely, conducting software testing, troubleshooting, etc).
• Promote teamwork and good communication within the team, within the company and with our customers
• Promote positive collaboration with other teams.
• Participate in any other project deemed necessary by the organization.

Qualifications

Required Experience/Skills:

• 2-3 years' clinical experience within the Radiology field or 2 years' experience within Radiology Informatics
• Solid experience with Windows products.
• Strong technical aptitude and a quick learner. 
• Excellent oral and written communication skills and ability to communicate effectively with customers and all functional areas of the company.
• Abilit