Assistant Manager Main Entry

Company Description

Looking for an exciting place to work? Universal Studios Hollywood is where unforgettable experiences come to life! As a real working movie studio, we immerse our guests in the ultimate Hollywood adventure with heart-pounding rides, captivating shows, and attractions that transport you into the world's most popular movies and TV shows. Whether you're a thrill seeker, a movie lover, or looking for family fun, USH offers something for everyone. Join our passionate team of individuals who create magic every day, whether it's on the studio lot, in conference rooms, theaters, or kitchens. We value our talented team members and believe in fostering a culture of excellence, driven by our commitment to success across the park. At Universal Studios Hollywood, we're not just colleagues—we're a family that embraces fun and celebrates individuality. This is a place where you can make a difference and build your career.
 

Be a part of Comcast NBCUniversal, a global leader with over 20 diverse businesses spanning 30 countries. Our company stands for inclusion, supporting and empowering our employees as we educate and entertain through our platforms. We believe in creating a diverse and inclusive culture where everyone feels supported, embraced, and heard. Join us as we strive to reflect the ever-changing face of the world and make a positive impact. Discover the excitement of working at Universal Studios Hollywood get ready to embark on an incredible journey. Join us today!

Job Description

This Assistant Manager for Main Entry Operations takes on a crucial role in assuming back-of-house responsibilities, effectively relieving the operators of their duties and allowing them to focus more on field operations. With a strong business acumen, meticulous attention to detail, and exceptional self-management and multitasking abilities, you will ensure smooth operations and create an environment where operators can dedicate their time and expertise to providing exceptional guest experiences. By effectively managing various behind-the-scenes tasks, you will help facilitate the seamless execution of operations and contribute to the overall success of the Main Entry team. Here’s you’ll do it:

• Uphold our Environmental Health and Safety standards
• Mentors and counsels Team Members and supervisory staff while enforcing policies and procedures ensuring compliance of departmental standards
• Responsible for managing a workforce of 100+ Team Members daily
• Build internal cross departmental relationships to maximize efficiency and effectiveness
• Assists with strategic planning of the area that focuses on providing a positive experience for Team Members, guests and ultimately provides positive financial returns
• Coordinates and executes the day-to-day operational needs including special events
• Work closely with Management to coordinate development planning and training for Leads and Team Members
• Assist Manager in the hiring, training and development of Supervisors and Team Members
• Conduct one-on-one performance reviews and annual evaluations for Supervisors and Team Members
• Work with Management to analyze training material to ensure updates occur
• Supports and implements Team Member and Guest Satisfaction programs (TSAT/GSAT)
• Enhance existing incentive programs to drive for a highly engaged team environment
• Builds a culture of Team Member rewards and recognition using company and department tools
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships
• Investigates incidents including Team Member/Guest concerns and/or complaints
• Leads by example by modeling the Core Values
• Seek, implement and monitor best practices
• Participate as a Duty Manager when needed to support area coverage
• Maintain both labor and non-labor departmental budgets
• Oversees Supervisors and hourly Team Members, providing work direction, performance reviews and coaching

Qualifications

• Minimum 1 year of leadership experience with a team of 20+ employees
• Flexibility to work weekends, holidays, and nights as required
• Excellent written and verbal communication skills
• Proficiency in Microsoft programs such as Word and Excel
• On-Site Requirement: This position must be performed full-time from an NBCUniversal-designated worksite.

Desired Characteristics:

• In-depth knowledge of Theme Park Operations
• Experience in managing teams in a union environment
• Strong interpersonal and analytical skills
• Proactive thinker and self-starter
• Excellent team player
• Sales, Retail, or Hospitality background preferred

Note: This job description provides an overview o