Executive Administrative Assistant

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Global Merchant & Network Services (GMNS) has relationships with millions of merchant businesses, in more than 25 countries, and delivers over $200B in spend. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchants to not only accept American Express, but openly welcome and recommend us to their customers. 

The Executive Administrative Assistant is a critical member of this team who provides organizational support, ensures that the team’s logistical needs are met, and helps to promote a positive atmosphere and work culture. We are looking for a highly pro-active individual with strong organization and interpersonal skills, who thrives in a dynamic environment, to join our team.

Key Responsibilities Include

• Providing comprehensive calendar management, including scheduling meetings across multiple time zones, resolving conflicts, and prioritizing competing requests

• Coordinating and leading all aspects of internal meetings, including reserving space and audio and visual setup and catering as needed

• Processing and submitting expense reports accurately and on time, ensuring compliance with internal policies

• Supporting on-boarding and off-boarding of colleagues, including coordinating first/final days, and arranging for workspace, laptops, Corporate Cards, office supplies, and HR administration

• Managing travel arrangements and itineraries when required

• Maintaining headcount reporting, organizational charts, and department distribution lists

• Acting as a liaison and point of contact between supported leaders and internal/external stakeholders

• Anticipating needs and taking initiative to solve scheduling or administrative challenges before they arise

• Assisting in coordinating occasional team events or off-sites

• Maintaining confidentiality and handle sensitive information with discretion

Minimum Qualifications

• Proven experience supporting leaders in a fast paced and highly matrixed environment 

• Exceptional organizational skills with proven ability to manage multiple priorities simultaneously with acute attention to detail

• Strong interpersonal and networking skills to build and maintain high-impact relationships across all areas of the organization

• Desire to understand the goals of the team and the relative importance of various partners and what they do

• Strong work ethic, highly self-motivated, and understands the need to be a teammate

• Demonstrated ability to