STORE MANAGER

Position Summary:

The Store Manager will play a key role in driving sales and overseeing the operations of our hospital gift shop. The ideal candidate will have previous retail management experience, strong leadership skills, and a customer-focused mindset. This position reports directly to the Director of Marketing and Public Relations.

Essential Duties & Responsibilities:

• Regularly analyze sales data to meet targets and identify revenue opportunities.
• Collaborate with vendors to identify products suitable and appealing to the hospital's clientele.
• Provide training to improve employee skills and foster a positive work environment.
• Create and execute marketing strategies to attract customers and boost traffic.
• Use marketing channels, such as social media, to engage customers and promote products.
• Oversee daily operations, including inventory, stock replenishment, and customer service.
• Manage staffing schedules and assignments to optimize store performance.
• Prepare reports for hospital administration on sales, expenses, and recommendations.
• Monitor and manage the gift shop's budget to ensure financial efficiency.
• Handle accounting tasks, including tracking income and expenses, reconciling accounts, and other related duties.
• Proficiency in retail software and point-of-sale systems.
• Keep the store clean and organized for a positive shopping experience.
• Address customer inquiries and complaints promptly.
• Track buying trends, customer needs, and competitor activity to guide decisions.
• Generate ideas to grow market share and attract new customers.
• Create policies and procedures to ensure smooth operations and compliance with hospital regulations.
• Develop and maintain relationships with key stakeholders, including hospital staff, volunteers, vendors and suppliers. 
• Take on additional tasks to support the gift shop's success.

Minimum Qualifications:

• Must be able to successfully pass the Employee Health Program requirements and background investigation.
• Bachelor’s degree in Business Administration, Retail Management, Communications or a related field preferred.
• Minimum of 3 years of experience in retail management, preferably as a retail Store Manager.
• Strong organizational skills and problem-solving aptitude.
• Customer management skills.
• Excellent communication and interpersonal abilities.
• Willingness to work flexible hours, inc