Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Microbiology Applications Specialist - Southern California (Primarily Los Angeles and San Diego, CA)

Reporting to the West Region Applications Manager, the Microbiology Applications Specialist provides high-level technical and application training to BD Customers within clinical, public health, and industrial laboratory settings. This position has a primary focus on training in diverse settings; promoting sales of BD instrumented platforms and total system solutions, and assisting with on-site customer installation and troubleshooting.

Responsibilities:

Technical / Application Training

• Conducts comprehensive user training on BD instrumented platforms and achieves customer competency, optimal utilization, and self-sufficiency 
• Shows skill in application of BD instrumented platforms and software by uncovering customer’s needs, implementing customized solutions, and assuring rapid adoption  
• Collaborates with Technical Service and Support and Field Service to enhance customer experience
• Provides expertise in all stages of the sales cycle by assisting sales associates in enlightening technical features and functions of BD Instrumented platforms 
• Actively engages in regional Sales and Marketing programs in delivering optimal service portfolio to the customers
• Ensures the fulfillment of and adherence to internal policies and procedures
• Actively provides product and platform knowledge and technical input to Research and Development for continual product improvement 
• Drives implementation process and full utilization of BD instrumented platforms

Documentation Development 

• Collaborates with BD Technical and Training Center associates to develop training programs and departmental Standard Operating Procedures (SOPs) for instrumented platforms
• Ensures the fulfillment, continual improvement, and critical review of field-related job aides, learning aides, certification manuals, presentations, and evaluations including package inserts, software system specifications and other technical documentation
   

Sales and Marketing Support

• Conducts product demonstrations while promoting product value to support the sales of BD instrumented platforms at trade shows, BD sponsored workshops, and customer sites
• Supports or participates in BD sponsored Webinars and Teleconferences
• Provides technical input to MarCom and National and World-Wide Marketing Managers  
• Assists local, regional, and national sales associates and management during the sales of BD instrumented platforms by providing customized 

Technical Input to New Product Development:

• Participates on project teams as appropriate, aligning with Good Manufacturing Practices (GMP), ISO 9000, Quality Procedures and PACE (Product and Cycle-time Excellence) Development protocols for new product development
• Contributes to laboratory workflow productivity and other customer needs to enhance efficiency and efficacy of platform training

General

• Conducts training for BD associates in BD instrumented platforms as necessary 
• Ensures population and understanding of electronic Project databases and Service Intranet with content relative to Application business

Qualifications:

Education and Experience:

• B.S. Degree in Medical Technology, Biological Sciences, or Microbiology required; Advanced degree desirable. 
• Training in "Train-the-Trainer" methods, instructional design / development, adult educational methods desirable
• Minimum 5 years relevant experience within clinical microbiology testing in a clinical hospital or reference laboratory setting with
• Minimum 2 years experience in Technical, Clinical Training and Education environment required
• Well versed in Identification / Antimicrobial Susceptibility Testing (ID/AST), with of a minim