Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

0800-1630

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

10020 - 3834 ATRX Pharmacy

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Major Responsibilities:

• Demonstrates advanced expertise in the TOC technician role and in departmental policies and procedures.
• Consistently executes assigned tasks in a timely and accurate manner.
• Serve as an expert for TOC workflow processes.
• Contribute to TOC staff new hire training and ongoing technician education.
• Ensures that all required licenses and certification are up to date and are current staff.
• Exhibits effective problem-solving skills and escalates concerns to the pharmacy leadership team.
• Competent in answering questions, retrieving information, redirecting staff and on the spot decision making.
• Coordinates team meetings, scheduling assignments and committee representation as necessary.
• Assists with the development of TOC related education and competencies for TOC technicians.

Performs all TOC Pharmacy Technician duties which includes, but not limited to:

• Provides integrated support to patients, pharmacists, and various healthcare providers by providing a “hands-on” approach to total quality patient care.
• Works closely with patients and/or their families to obtain the best possible medication and allergy history. Includes:
• Integrates and collaborates with the emergency department’s admitting clinical teams, consisting of physicians, nurse practitioners, nurses, and case managers (i.e. Transition of Care Team, ED Team, Medicine Team, Surgery Team,etc.). 

 
Standard Lead Level Responsibilities:

• Distributes and monitors the flow of work for an assigned group of employees.  Provides training and technical assistance to employees within the assigned work area.  Assists supervisor in assuring that assigned employees are provided with appropriate resources, materials, and methods.  Provides recommendations to manager or supervisor for the most efficient utilization of assigned personnel.  Relays work instruction from the supervisor.
• Complies with established departmental policies, procedures, and objectives.
• Attends variety of meetings, conferences, and seminars as required or directed.
• Demonstrates use of quality improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Maintains respect for patient confidentiality.
• Maintains, regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

Position Qualifications:

License/Certification/Education:
Required:

• High school diploma or equivalent. 
• Current license with the Massachusetts Board of Pharmacy.
• Certified by one of the national governing bodies such as Pharmacy Technician Certification Board PTCB, or the National Healthcareer Association ExCPT.
• Maintains advanced pharmacy technician certification. The certification must include completion of the Medication History certificate.

Experience/Skills:
Required:

• 3 years of relevant experience.
• Proficiency in ma