Director of Outlets

Company Description

Bowie House, Auberge Collection is an imaginative and bold new urban retreat that draws visitors to a place whose history is built on tales of frontier valor and adventure. An exciting gathering space for locals and visitors alike, the four-story, 106-room boutique hotel features 88 rooms and 18 suites, including a 2,250 square foot signature suite. Luxurious spaces weave together details from Western culture and style like boot jacks and hat racks with contemporary furnishings, lighting and artwork creating feelings of welcome and warmth. A social hub for locals and visitors, Bowie House offers numerous spaces for visitors to enjoy the conviviality and camaraderie that have distinguished the location for so many years. Visitors can sip cocktails in the library lounge, visit the signature restaurant with views of the enchanting outdoor terraces or relax in cabanas on the second story outdoor infinity pool overlooking a peaceful garden oasis.

For more information: auberge.com/bowiehouse

Follow Bowie House on Instagram and Facebook at @BowieHouseAuberge

Job Description

As Director of Outlets, you will oversee all food & beverage outlet operations, including our restaurant, bar, pool dining, and In-Room Dining, delivering exceptional service, culinary excellence, and memorable guest experiences that reflect the luxury standards of Bowie House, Auberge Collection. This role requires a dynamic and strategic leader with a strong operational background, a passion for hospitality, and the ability to drive both guest satisfaction and financial performance.

The ideal candidate will possess extensive experience within luxury hospitality environments and a proven track record of successfully leading high-performing restaurant and outlet teams in a hotel or resort setting.

Key Responsibilities

• Develop and execute a comprehensive operational strategy for all food & beverage outlets, ensuring alignment with the property’s vision, brand standards, and financial objectives.
• Lead, mentor, and inspire outlet managers and team members, fostering a culture centered on excellence, accountability, collaboration, and exceptional guest service.
• Partner closely with the culinary leadership team to enhance menu offerings, drive innovation, and ensure consistency in quality, creativity, and profitability.
• Oversee all aspects of outlet operations, including service standards, labor management, scheduling, cost controls, and overall operational efficiency.
• Build and maintain strong relationships with vendors, suppliers, and strategic partners to ensure the highest quality products and services.
• Collaborate with the Experiences and Events teams to conceptualize and execute activations, pop-ups, partnerships, and programming that elevate the guest experience and drive revenue.
• Analyze operational and financial performance, including labor and P&L management, and implement strategies to improve profitability and operational excellence.
• Ensure compliance with all health, safety, sanitation, and alcohol service regulations while maintaining luxury hospitality standards throughout all outlets.

Qualifications

• Proven success in senior food and beverage leadership roles, preferably within a luxury hotel, resort, or multi-unit hospitality environment.
• Demonstrated ability to lead, develop, and inspire high-performing teams while fostering a collaborative, service-driven culture.
• Extensive knowledge of restaurant and bar operations, culinary and beverage trends, luxury service standards, and hospitality best practices.
• Strong financial and business acumen with the ability to analyze P&L statements, manage budgets, drive revenue growth, and implement operational strategies that enhance profitability.
• Significant experience overseeing high-volume restaurant and bar operations with a strong focus on guest experience, operational excellence, and quality standards.
• Minimum of 5 years of progressive leadership experience in food & beverage or hospitality management roles required.
• Proven ability to champion workplace culture, build engaged teams, and recruit, mentor, and retain both hourly and leadership talent.
• Exceptional communication, organizational, and problem-solving skills with the ability to thrive in a fast-paced luxury hospitality environment.
• Must possess, or obtain upon hire, valid TABC and Food Handler certifications; prior experience operating within Texas alcohol service and food safety regulations, includ