District Manager, Fulfillment Operations

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Located/willing to relocate to the Atlanta metro area. At least 50% of time will be spent onsite at surrounding sites, including Chattanooga, TN. 

Role Description: 

We are hiring a District Manager, Fulfillment Operations to oversee our partner fulfillment centers. The ideal candidate must have extensive experience in e-commerce fulfillment, warehousing, and logistics. You will serve as the primary liaison between fulfillment operations and the rest of the business. This role requires the ability to develop and maintain solid relationships with marketing and sales, supply chain, and corporate development. You must have the ability to influence at all levels in the organization. This role is reporting into the Senior Director, Fulfillment Operations, who also serves as the backup for this role. 

What you’ll do:

• Manage and grow a region of ShipBob fulfillment centers as we continue to scale.  
• Track and report KPIs for improvement as we work to support the business' growing capacity, complexity and demand, and hold the team accountable to those KPIs. 
• Develop and manage Operations Support Manager(s) that can take ideas to implementation and activation within 4 weeks. 
• Provide professional development for our leadership teams.  
• Scope capital improvements and investments in machinery, technology, and software such as conveyors, gum tape machines, carton sealers, and a new WMS system. 
• Navigate rapidly evolving rules/protocols within the e-commerce industry as this market continues to expand (i.e. fulfillment speed, carrier rules and delays, etc). 
• Work with our Merchant Care, Sales and Customer Service teams to establish internal SLA's that translate to exceptional merchant experience, customer guarantees and satisfaction scores. 
• Work with a multi-disciplinary team of internal and external stakeholders on partner  evaluations. 
• Ensure strategic and operational decisions support a safe, legal, and quality-compliant supply chain. Provide guidance and oversight to SFN management teams, reinforcing the importance of compliance and continuous improvement across all locations.  
• Comply to all food safety and compliance policies and regulations. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table:

• Bachelor's degree in operations, logistics, supply chain, business or equivalent work experience. 
• At minimum, 4-6 years of progressive operations, fulfillment, logistics, and warehouse management experience – we prefer a complex in-house operation. 
• Experience in direct-to-consumer package fulfillment.