Manager, Quality Engineering

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

This person manages and grows a Quality Engineering team that is equipped to reach across the company acting as representatives for the Product Quality mission. This person will focus on single-use and multi-use robotic surgical instruments and accessories. The Intuitive Quality Engineering is responsible for developing quality metrics and helping the company apply them intelligently and consistently. Quality Engineering is broadly responsible for, or a stake-holder in Product Quality; Data Quality; Process Quality; Solutions to challenging quality problems; Design for Quality in the new product; Organizational input to QRB; Organization of Enterprise data for quality. The Quality Engineering Manager is responsible for managing the team of Quality Engineers, evaluating their results and further develop the team members. They interfaces with leads including VPs and Directors throughout the design, operations, regulatory, IT, marketing and service areas of Intuitive Surgical.

Roles & Responsibilities:

• Manage group of Quality Engineers and help them through their day to day responsibilities
• Oversees the preparation of the Quality metrics presentations for QDR / QOR Meetings and studies the data to obtain conclusions to define proper action plans for continuous improvement
• Assess issues and Escalates based on criticality
• Liaison with other Quality functions representatives in other Intuitive locations and with other company functions as it applies
• Represents the Quality Engineering function in projects of medium to high complexity, Escalation Processes, CAPA's, External and Internal audits
• Defines the Quality Engineering organizational structure to provide the required help
• Anticipates future needs in order to adequate the organizational structure according to company growth/changes
• Identifies opportunities for improvements in Product Quality, Processes Efficiency, Cost Reduction, and coordinates the team of QE's for the implementation of these opportunities to achieve our company goals
• Defines and executes the development plans for the Quality Engineering team under her or his responsibility, establishing and documenting development goals and tracking its progress
• Serving and proponent for quality across the enterprise
• Providing metrics and guidelines to functions to assist in trending and improving quality
• Applying metrics to measure quality and metrics to trade quality off against other attributes of a successful enterprise (“cost of quality”)
• Maintaining a prioritized list of quality initiatives on three levels
• Product quality - Investigation of product failures and reliability opportunities; metrics; deep failure analysis; assistance in project management of projects that address said failures; metrics of improvement
• Data quality - Comprehension and investigation (analysist) of how the enterprise acquires and processes raw data to derive action priorities and plans; development of data quality vision and negotiation for the gradual adoption of that vision throughout the enterprise
• This requires an expertise of how IT and Operations manage and input quality data, as well as cost-benefit trade-offs for potentially costly “perfect data”
• Process Quality - examine of processes that affect product quality, or guidance to others to examine their