Customer Engagement Specialist

Responsibilities

The Customer Engagement Specialist will support the Defense Industrial Base Vulnerability Disclosure Program (DIB-VDP) which is part of the Department of Defense Cyber Crime Center (DC3). A successful candidate will collaborate across various stakeholders including US Government (USG) agencies, the DIB Cybersecurity (CS) Program Management Office, and external stakeholders to ensure the success of the DIB-VDP program. This role is responsible for developing, implementing, and evaluating communication strategies and outreach campaigns that accurately represent the DIB-VDP program.

Qualifications

Required Qualifications:

 

· BS 8+, MS 6+, PhD 3+ (additional experience may be used in lieu of a degree)

· At least 2 years of project management experience

· Active Secret clearance

· Proven ability to communicate effectively, both verbally and in writing, with all organizational levels, customers, and stakeholders

· Capability to collaborate across different enterprises or teams with various stakeholders

· Excellent organizational and time management skills

· Working knowledge of IT technology, vendors, and products

· Ability to display data and metrics in a clear and understandable way

· Proactive approach in seeking innovative advertising methods for services, in close collaboration with government and contract leadership

· Ability to contribute to and direct social media outreach efforts

· Responsibilities include scheduling and coordinating various events and outreach activities

· Initiative to independently, or as part of a team, plan, execute, and report on tasks

· Experience with Customer Relationship Management (CRM) tools, such as Salesforce

· Ability to travel up to 10% (domestic travel)

 

Desired Qualifications:

 

· Project Management Professional (PMP) certification

· Familiarity with the Defense Industrial Base sector

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$86,000 - $138,000. This represents the typical salary range for this position based on experience and other factors.