Business Manager, Executive Director

Bring your expertise to lead and drive core business planning activities and strategic initiatives on behalf of the Employee Experience, including broad execution of strategic direction and implications.

As a Chief of Staff Business Manager in the Employee Experience Digital Channels team, you will play a pivotal role in driving the success. Your primary focus will be twofold: developing and implementing core operating models for the Employee Experience Digital Channels team (including OKRs, business reviews, cost-benefit analysis, etc.), and managing their financials. This position requires regular interaction with stakeholders, Vendor Management, Control, Communications and HR.

Job responsibilities

• Demonstrate flexibility and willingness to perform a variety of duties based on the evolving needs of the Employee Experience Digital Channels Product organization
• Collaborate with the Experience leadership team to establish and continuously improve the team's operating model, including mandate, priorities, OKRs, business reviews, cost-benefit analysis, roles & responsibilities, governance, and processes
• Ensure efficient adherence to operating models
• Analyze business data and prepare periodic and ad hoc performance reports/presentations for the Head of Employee Experience
• Lead preparation of QBR, MBR and other reporting needs of Head of Employee Experience - in consultation with the wider leadership team
• Assist with other stakeholder and senior management presentations or requests for information
• Support financial and headcount resource management through budgeting, expense management, and hiring in partnership with finance
• Coordinate key leadership meetings and offsite events, including attendee lists, agenda setting, advance distribution of discussion documents, minute taking, and follow-up on actions
• Collaborate with other team Business Managers and the Portfolio Governance team to continually enhance the way Finance and Business Management (F&BM) operates

Require Skills and Capabilities

• Minimum of 8+ years of experience in business management, finance, operations, or project management
• Ability to communicate, both verbally and written, with the ability to listen, question, and articulate complex issues concisely.
• Expert Knowledge of PowerPoint and Excel
• Familiarity with Data Analysis and Visualization tools (Alteryx, Tableau, Qlikview)
• Strong time management and organizational skills with attention to detail and accuracy
• High energy, driven, entrepreneurial mindset, with the ability to work well independently and virtually, ensuring follow-through
• Senior-level interpersonal and communication skills such as influence management, negotiation, presentation, and analytical/problem solving. 
• Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution. 
• Ability to quickly develop effective trust-based relationships, working closely with cross functional stakeholders across the business to influence outcomes without formal authority
• Structured thinker and effective communicator with excellent written communication skills who is able to flex between strategic and tactical items for varying audiences. 
• Ability to challenge existing engagement/interactions models across the organization driving improvements in a collaborative environment.

Preferred qualifications, capabilities, and skills

• Financial management experience
• Knowledge of Business Banking financials, products and processes
• Expertise in defining business and use cases, building out multi-year roadmaps, and driving disciplined execution

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement sa