Digital Operations Specialist

Unlock your inner voice. The one that knows you can do it. The one to listen to more. Unlock that desire you’ve always had to achieve something bigger. Take the leap. Join a team of diverse individuals who thrive by conquering new frontiers and working in different ways. Learn, grow, and then learn some more in a hyper-growth environment. Develop your voice, your ideas, your ability to help others. People at Rokt aren't inspired by job titles, they are inspired by other people. Unleash all the possibilities. At Rokt, you’ll unlock your full potential.

About Rokt

Rokt is the global leader in ecommerce technology. We unlock revenue for companies by using AI and machine learning to present highly relevant offers to each shopper, personalizing the online shopping experience and maximizing the value of each transaction moment. Uber, Live Nation, AMC Theatres, PayPal, Hulu, Staples, Lands’ End, GoPuff, HelloFresh are among the more than 2,500 leading global businesses and advertisers relying on Rokt’s technology to increase engagement, revenue and customer acquisition. 

With our December 2022 secondary transaction, Rokt’s valuation increased to $2.4 billion. We are expanding rapidly and operating in 15 countries across North America, Europe and Asia-Pacific with the largest office in NYC and a major R&D hub in Sydney. With consistent hyper growth ahead of the market and a vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. 

About Rokt’stars

As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock the full potential in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks or challenge the status quo; in doing so we either win or learn. We work together as one aligned team never letting egos get in the way of brilliant ideas. We value diversity, transparency and smart humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good as we make the world better.

Requirements

About the role

Rokt’s Marketplace Operations team is responsible for the build, implementation, QA and troubleshooting of our solutions with our advertisers and partners in a way that ensures the long-term health of its marketplace. We are seeking an experienced operator that can raise the bar and manage Rokt’s most complex implementations and internal processes, as it enters a period of hypergrowth.

Depending on the level of experience, this person can act as an owner or deputy owner across one of many specialist program areas, while also contributing to the core work output of the team. This core work involves building and maintaining integrations, campaigns, enforcing campaign policies, defining and improving internal policies and procedures, developing a more scalable campaign QA within the organization and network. You are a key piece of the puzzle that helps convert our customer objectives into results at Rokt.

Responsibilities

• Work closely with sales and account management teams to ensure client implementations are built for success
• Design workflows and process improvements to drive efficiencies
• Campaign and front end technical set up, review, troubleshooting, and optimization
• Creation of demo sites showcasing the Rokt technology on partner pages
• Setting up API and FTP data delivery tasks, along with other customer implementation configurations
• Setup and manage experiments to determine the optimal client setup
• First line of product support for both internal and external users
• Perform technical audits of client pages utilizing developer tools

Requirements

• French, German and Japanese speakers are a plus, but not required
• Experience with Jira, digital marketing platforms (e.g. adwords, Doubleclick) and analytics tools (e.g. Tableau) are a plus
• Preferably has technical experience with HTML/CSS, Javascript, JSON, XML, with some familiarity with API integrations
• Effective communicator - able to simplify and effectively explain complex solutions
• Creative problem solver - approaches all projects and tasks with a creative mindset in order to determine the appropriate solution
• Project management - highly organized and able to prioritize tasks effectively
• Reacts well when placed under stressful conditions or pressure
• Positive attitude and able to enjoy the work they do

Benefits

• Work with the greatest talent in tech. Our recruitment process is tough but diligent. We’re constantly aiming to implement our value of “raise the bar” and set high standards for ou