Underwriting Assistant – Trident Public Risk Solutions - Remote

Why Paragon? In 2014, Paragon was incepted in a Starbucks coffee shop with a simple strategy — build the MGA that we would want to work for. Years later, Paragon is one of the fastest growing MGAs in the country. Our secret? A dedication to diversity and agility. We realized from the start that a commitment to thinking, acting, and rewarding “different” would resonate within the industry. It is hard to argue with results, and the results are clear. Our diverse team of talent is reshaping an industry that has weathered “boring” and is long overdue on “different.” Whether it comes by offering better pay, benefits or growth opportunities, we will continue to aggressively invest in talent to drive our business forward. Change is here, come be a part of it with us. 

The Underwriting Assistant provides high-level support to a team of underwriters and plays a key role in facilitating end-to-end underwriting operations, ensuring timely and accurate processing of new and renewal business, endorsements, and audits. The role requires excellent attention to detail, a high level of organization, and the ability to support the underwriting workflow within a demanding environment. This person is motivated by making a difference, collaborative, and client focused. Success in this position comes from being proactive, collaborative, and committing to building strong internal and external relationships.

The Underwriting Assistant position will work fully remote from the EST or CST time zones.

Responsibilities: 

• Supports several underwriters with the management of their joint accounts.
• Effectively Communicates with brokers/agents on behalf of their underwriter partner to collect missing information and respond to service inquiries.
• Prepares the underwriting file and ensures accuracy and completeness of documentation prior to underwriter review.
• Reviews correspondence, applications, and loss reports for critical information, updates the underwriting file and advises the underwriter of changes or missing information.
• Refers risk-involved matters that are beyond assigned authority to underwriter for evaluation.
• Perform data entry in multiple systems.
• Prepares quote proposal and gathers associated documentation to send to our clients.
• Invoices policies and endorsements to our clients.
• Identify process inefficiencies and support continuous improvement efforts in workflow and service delivery.
• Mentor and support junior underwriting assistants or coordinators on the team.
• Stay current on internal underwriting guidelines, carrier requirements, and program-specific procedures.
• Foster and maintain strong relationships with brokers/agents and other external partners to promote open communication and exceptional service
• Collaborate with other internal departments – such as claims, accounting, and marketing
• Serve as a liaison between underwriters, brokers/agents, and internal teams to resolve issues quickly and accurately
• Proactively identify opportunities to improve broker/agent satisfaction by anticipating needs and providing timely updates
• Participating in team meetings and training sessions to share insights, contribute to problem solving, and foster growth

Requirements: 

•  Associates, bachelor’s degree, or Equivalent experience preferred.
• Insurance background required. 
• Strong customer service skills and client focused.
• Strong desk and time management skills and the ability to meet deadlines.
• Poised under pressure.
• Ability to manage competing priorities and meet deadlines in a fast past environment.
• Ability to work as part of a team and uphold high service standards.
• Finding goals as part of a team to be rewarding.
• Proficiency with Microsoft Outlook, Excel, and Word

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The base pay range for the Underwriting Assistant will be $50,000-$65,000. Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement.  Jencap is an e