Business Control Manager – Horizontal Program Leader-Enterprise Transaction Services-Global Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Line of Business Description:

Responsible for horizontal risk programs including Model Risk Management, Governed Reporting and Data Management for the Enterprise Transaction Services (ETS) organization in collaboration with the ETS Front-Line Units (FLU), Global Operations (GO), and Global Compliance Operational Risk (GCOR). Reports to the Business Control Executive for ETS. Validates adherence to enterprise policies, standards, laws, rules, and regulations and program requirements with effective monitoring routines. Provide analytical support in executing internal control discipline and operational excellence. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Communicates, influences, and negotiates both vertically and horizontally with ETS FLUs and business partners. Serves as primary contact as program manager and subject matter expert and presents in executive level forums. Creates a clear, coherent approach to guide effective program/initiative execution and control. Integrates knowledge of end-to-end business process into program planning and decisioning processes. This role influences across multiple levels of management and business partners to ensure deliverables, timelines and support are met. Excellent project management skills, including the ability to prioritize work and meet deadlines. Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes. Acts as an ambassador of the risk culture. Typically 5+ plus years of risk management experience.

• Serve as horizontal business control expert on policy requirements for programs impacting multiple business units.
• Ensure clear visibility and understanding of all aligned program policies and standards.
• Manage impact assessments for new and revised enterprise policies and standards and cascade updates to impacted FLUs. ​
• Validate policy and standard adherence with internal controls, metrics, and reporting.
• Represent the business within the bank’s enterprise risk governance framework through participation in various risk committees or working groups and provide feedback to impacted stakeholders.
• Lead horizonal issues and initiatives for aligned programs.
• Identify, assess, and communicate program issues, themes, and trends with key stakeholders.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection