Training Coordinator - Resort Operations

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.                                                                                                            

The Holiday Inn Club Vacations Training Coordinator will be responsible for the implementation, facilitation, and ongoing support of Resort Operations Training Programs at their resort. Working closely with their direct leader, the Training Coordinator will also assist in providing classroom and training administrative support to all resort teams. Additionally, the Training Coordinator may also assist in the tracking and compliance of company/resort community and/or team member engagement initiatives and campaigns. This position will be based in Desert Club Resort with less than 5% travel.

ESSENTIAL DUTIES:

• Responsible for the ongoing facilitation of Resort Operations and Organizational Training Programs which can include Company Orientation, Company Service Culture Training, Job Skills Training, Employee Engagement Programs, etc. Assists in the start-up and communication of new training products or program launches at Resorts.
• Keeps current with Resort/Department’s compliance with Corporate Training Programs/Initiatives as required by brand and organizational standards. Assists in identifying and recommending training solutions for any obstacles and/or business needs. Reports out on training compliance to direct leader as well as client stakeholders utilizing established corporate systems. Follows up with team members to ensure timely compliance with training initiatives.
• Acts as primary point of contact for the resort’s new hires in Resort Operations and Sales (where applicable) for the team member onboarding processes in partnership with Human Resources and Resort Leadership. Acts as champion of team member engagement at the resort and ensures team member engagement programs are being implemented and utilized at the resort.
• Acts as support and consultant for resort department trainers to ensure established organizational systems, tools and resources are being properly utilized and reported out on. Ensures all new hires are completing required job specific training and checklists.

REQUIREMENTS:

• Associates Degree or higher in Hospitality, Education, Psychology, or related field valued but not required.
• Professional facilitation skills valued but not required.
• One year of experience in hospitality or resort operations valued but not required.

Schedules will vary depending on business needs, and may entail working nights, weekends and holidays.  Must be flexible to work outside of departmental operating hours.