Universal Banker I

Description

Who We Are: 

FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs.

What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location.

If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family!

Recent Achievements Speak Louder Than Words:

•  2023 - American Banker - "Top 5" Community Bank in the Country #4 
•  2023 - OTCQX - Best 50 Companies #3 
•  2023 - 5-star Rating Bauer Financial 

What You Should Expect While Working at FFB:

• Company ownership through our Employee Stock Ownership Program (ESOP)
• A friendly, close-Knit work culture that encourages growth 
• Opportunities to Participate in Community Networking Events 
• Benefits Package

o Medical/Dental/Vision

o Life Insurance

o Paid Vacation

o 401(k) Retirement Plan

o Training & Development

o Tuition Reimbursement

o Employee Assistance Program

o Internal Job Posting & Referral Program

Ideal Candidate: 

FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways: 

• Teamwork – We collaborate, hold each other accountable, and win together. 
• Relationship – We are trustworthy, transparent, and respectful. 
• Authentic – We are humble, vulnerable, and we speak up. 
• Commitment – We are owners...Be hungry, responsive, and have a sense of urgency.

About the Position:

The position of Universal Personal Banker is responsible for supporting the branch operational and customer support activities; processing new account transactions; assisting customers in their selection of various accounts and financial services; cross-selling the Bank’s products and services; opening, maintaining and closing of all account types; performing branch clerical duties; promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services The position of Personal Banker also is required to be fully knowledgeable and skilled in the areas of teller, vault, safe deposit processing. 

Essential Duties:

• Provides support to all assigned areas of branch operations where service or assistance is needed, including new accounts, teller, safe deposit, teller and lenders.
• Assists customers in their selection of various accounts, products and financial services available from the Bank; ensures cross-sell opportunities are presented by applying professional sales techniques.
• Interviews customers to obtain information; establishes proper identification of new customers; determines need and extent of reference investigation; assists customers in completing credit applications.
• Discusses, prepares and processes documents related to the Bank’s online and electronic banking services.
• Receives retail and commercial deposits and withdrawals; verifies necessary authorization documents and proper form, makes decisions when questionable items are presented, performs duties within authorized limits. 
• Operates computer terminal to process transactions, review account activity, determine balances, and resolve problems within given authority.
• Issues official checks, traveler’s checks, and savings bond applications.
• Assists with issuing official checks and performing night depository duties.
• Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated.
• Performs safe deposit duties by controlling access and assisting customers.
• Receives and processes stop payment and holds orders, accepts loan and installment payments.
• Balances cash drawer daily and verifies cash being returned to the vault.
• Provides effective customer service and