Career Center Engagement and Operations Lead (Administrative Analyst/Specialist Non-Exempt)

Job Title

Career Center Engagement and Operations Lead

Classification

Administrative Analyst/Specialist Non-Exempt

Auto Req. ID

560007

Salary Range

Classification Range $4,799 - $6,992 per month

(Hiring range depending on qualifications, not anticipated to exceed $4,799 - $5,348 per month)

Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM

Why CSUF

California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education. Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility.

Department

The Career Center within the Division of Student Affairs strives to engage the CSUF student body to actively prepare for their future by providing guidance, sharing resources, connecting with employers and instilling confidence.  We facilitate student success in a competitive global society. We seek an exceptional individual to join our team as the Career Center Engagement and Operations Lead (Administrative Analyst/Specialist Non-Exempt). The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Duties and Responsibilities

Under the general direction of the Associate Director of Employer Relations, the Engagement and Operations Lead provides coordination and administrative support functions to the Career Center and is a member of the Career Center’s Employer Relations Team. Supports the Associate Director in developing and coordinating surveys to assess the success and areas of improvement related to employer recruitment efforts, while also supporting the employer relations team in coordinating comprehensive employer recruitment initiatives such as the on-campus interview program and other career-related events and services utilizing Symplicity, the Customer Relationship Management (CRM) database, including kiosks within the system. The role includes drafting and coordinating information to disseminate employment and recruitment opportunities, programs, and services to students through print, online, email, and other communication channels. Utilizes Symplicity to record, track, evaluate, and approve new registrations, job postings, on-campus interviews, and information sessions, and uses university systems to support email communications, announcements, promotions, and marketing of key employment opportunities, programs, and services. The position provides front-line professional customer service to employers, students, and on- and off-campus constituents, interacting regularly with employers and students to ensure a successful on-campus interview experience. The Engagement and Operations Lead independently troubleshoots and resolves customer issues, makes referrals to appropriate staff, schedules appointments, maintains daily office schedules, coordinates walk-in traffic, including walk-in counseling, the computer lab, and the career library. Oversees student assistants and coordinates internal office activities and requests to other campus service units. The position serves as a point of contact to students, employers, and the university community regarding employer recruitment efforts and other inquiries related to on-campus interviews, employer information sessions, job postings, recruitment events, the Titan Job Shadow Program, and other employer recruiting events and Career Center programs and services.

In addition, the Engagement and Operations Lead oversees the data management and analysis of 12twenty platform data used for post-graduation outcomes, runs data reports in response to outcomes-related requests from internal and external campus partners, and reviews, analyzes, and cleans post-graduation outcomes data to ensure accuracy and resolve discrepancies. Provides administrative support for the I Am First program by overseeing student attendance and assignment completion in program cohorts, analyzing student cohort evaluation data, and updating evaluation questions as needed to improve program processes. Oversees the Career Center LEAD as a Titan Student Assistant Training Program, which involves creating and overseeing the training program Canvas Course, supervising front desk student assistants, and providing training